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Business Travel Duty of Care: What is it and why does it matter?

At Christopherson Business Travel, we believe that duty of care consists of four key elements.

SecurityLogic
Christopherson’s SecurityLogic® technology helps companies fulfill their duty of care responsibilities.

du·ty

noun \?dü-t? also ?dyü-\ : a moral or legal obligation, responsibility or commitment

care

noun \?ker\ : effort made to do something correctly, safely, or without causing damage

“Duty of Care” is currently a popular topic in the travel industry for important reasons:

  • The world can be a dangerous place with many risks
  • Organizations have a responsibility to keep their travelers informed and safe
  • Organizations are a target for lawsuits when things do not go as planned
  • Providing critical information and support to your travelers is good customer service and good business

At Christopherson Business Travel, we believe that duty of care consists of four key elements:

1)  Pre-trip –

Or in other words, the “need to know before you go” information

  • What are the current conditions at the proposed destination?
  • Is is safe to go? Are there Weather, Political, Security, Natural Disasters, or Health issues?
  • Does the traveler need any special documents to travel, i.e. passport, visa, immunizations?
  • Will the traveler be traveling with others on this trip for safety and/or support?

2)  En-route –

Where you keep your travelers informed of current issues while en-route

  • Have circumstances at the destination changed since the travelers departure?
  • Are there updates on developing issues that need to be monitored?
  • Are all of your travelers safe and accounted for?
  • Do you have multiple ways to communicate with your travelers, i.e. text, email, phone?

3)  Emergency Response –

Supporting or evacuating your travelers when circumstances deteriorate

  • Do you have a plan for support or evacuation of travelers in need?
  • Do your travelers have the training/skills needed in an emergency situation?
  • Do you have access to the traveler’s emergency contact info, i.e. family, friends, etc.?

4)  Post Trip –

Documenting and reporting your duty of care activities

  • Do you have documentation showing you have met your ‘Duty of Care’ to your travelers?
  • Do you have the ability to report upstream to senior management?
  • Do you review past situations for opportunities to improve your program?

If you need help determining and fulfilling your duty of care responsibilities, please contact a Christopherson Business Travel Account Manager. We help companies of all sizes meet this key responsibility and have the tools and expertise to help you be successful.

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