Christopherson values each of our client partnerships. We appreciate the opportunity we have to consult and assist corporate travel managers as they achieve their objectives and support their business travelers. We are pleased to share these stories in our new blog series of Client Success Stories.
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CHG Healthcare, a Christopherson client since 1998, provides physician, nurse, and allied health staffing for both permanent and temporary positions throughout the world. Their locum tenens model for staffing reaches over 25 million patients every year. With thousands of travelers, CHG has had to adapt to immense growth while maintaining functionality within their travel program.
CHG wanted to migrate to a new Global Distribution System (GDS) booking platform to accommodate their growth.
This system migration could not negatively impact the current functionality CHG travelers experience.
The increased number of travelers being served required a higher level of support.
SOLUTIONS & RESULTS
Christopherson assigned a project manager to oversee the platform migration. The project manager was responsible to coordinate across departments. This additional support resulted in a seamless transition and rollout of the new platform.
A GDS specialist was tasked with creating scripts for CHG that were specifically tailored to the new GDS and CHG’s requirements. These scripts were deemed by CHG and the GDS support onsite as both comprehensive and easy to navigate.
The goal for the “go live” was to minimize stress and provide sufficient support to answer
any questions. The Christopherson team developed a system to report bugs and issues with prompt and attentive support from advisors, advisor support, IT, and the project manager that has delivered an exceptional level of customer service and a successful transition.
“Our Sabre Customer Solution Specialist was extremely impressed with the scripts Christopherson created, and commented that she seldom sees conversions go as smoothly as this one did. We know this was possible because of [Christopherson’s] extreme patience with us and your attention to detail. We appreciate your whole team, there have been so many different departments collaborating to bring this together. We treasure our partnership.”
—Gordon C., Director of Travel Services, CHG Healthcare