In February, the GBTA- North Carolina chapter had the pleasure of hosting Scott Gillespie, a true travel management thought leader. Mr. Gillepsie is the CEO of t-Clara and frequent contributor to Business Travel News. His presentation focused on a question travel managers often find themselves thinking – how do I gauge success with my travel management process?
Identifying the difference in efficient travel programs
Gillespie based his findings from a recent study, sponsored by ARC, American Express Global Business Travel, and his firm, tClara. Participants were 700 US-based road warriors who answered questions about their company’s travel policy. The questions focused on if their travel management policies emphasized convenience or budget.
Not surprisingly, travelers operating under strict cost-focused travel programs tended to be more dissatisfied. They admitted to nearly 13% less compliance with their travel policies. They also indicated a 15% higher rate of burn-out and were significantly less willing to travel within two years time.
On the opposite end of the spectrum, travelers with companies that had convenience-based travel policies tended to be more productive on the road and had an overall better outlook about their jobs.
What travel managers should also be measuring:
So are these companies specifically prioritizing cost over the wellbeing of their employees? Of course not! Most companies just aren’t measuring employee satisfaction as a KPI. Gillepsie advised that each travel manager obtain an employee turnover report for employees in traveling roles from their HR department. Getting insights on high turnover rate is the first step to see if adjustments to the travel policy to result in higher employee retention. From there, it may make sense to look at other priorities for travel policies than budget.
Read Scott Gillepsie’s article for other key performance indicators and details on the survey.
With our 24/7 service, online support and exceptional service delivered by our travel agents, Christopherson helps ease any challenges that occur when your travelers on the road. In addition, your consultative account manager will assist you in making the necessary changes to your travel policy to decrease traveler dissatisfaction and increase productivity!