Travel Management

Full Service vs. Online

I often get into discussions with people concerning travel and how they book it.  There is a tremendous range of choices and reasons given.  I thought I would share with you some of what I’ve heard.
Some of the reasons given as to why people book online include wanting to be in complete control of their travel plans or to pay a lower fee and in some cases people travel to the same destination repeatedly and don’t need any professional assistance to book their trips.  All of these are valid reasons to book your own travel.   What is often overlooked is what you get by booking online through an agency such as Christopherson Andavo Business Travel vs.  Orbitz or an airline website.  Orbitz and the like, provide you with schedules, cars, hotels and pricing, so does Christopherson Andavo Business Travel.  We also provide reporting, we track unused tickets for you via our AirBank system, our corporate clients have access to an emergency line 24 hours a day, clients can view their all of their reservations and itineraries, past and present utilizing AirPortal.
Christopherson Andavo Business Travel is a full service agency.  Our agents have a tremendous amount of experience and expertise.  When you book online, you are responsible for making sure that all the details are correct and that everything is booked correctly.  When you use a full service agent, the agent will make sure that the details are taken care of.  This includes making certain that your name on your reservation matches the ID that you will be presenting at check in and that you have a place to stay and that it is booked at the correct rate, if you need a car, that it is booked, using your corporate discount number and your individual number that permits you to bypass the counter.  In addition, the agent will work hard to get you the best seat assignments possible, they will utilize our exclusive technology to check for lower rates on your car and hotel prior to your scheduled departure.  They also will advise you of ways to cut costs or to get more value for your money.  For example, many people think that Southwest is always the lowest priced airline in a market.  The reality is that it frequently isn’t and other carriers may off a better deal.  Or that when flying from the USA to Marseille, that if you book on, you can’t get seat assignments on the Paris to Marseille leg, however if you book that flight as Air France, who actually operates the flight, you can get advance seat assignments.  Other suggestions may include staying one more night in order to qualify for a discounted fare or to spend an extra $100.00 to get a fully refundable fare instead of having a nonrefundable fare that comes with a $150.00 change fee.  The agent will remind you that you need a valid passport for international travel and that you may need a visa to visit or transit a specific country.  As was recently reported, a couple going on their honeymoon to Russia, who had booked with one of the big online ticketing companies, were not advised that they needed passports and visas and thus ended up stuck in Germany for a couple of days while arranging to get a visa.  They thought that they would save a few dollars by doing it themselves, instead they ended up spending a lot more money.  A full service agent brings far more value to your travel than you may inititally think.   In addition, all of the customers who utilize a full service agent, receive the same basic benefits as those who utilize our online booking tools, as well, as all the other services that an agent brings to the table.
Either way, Christopherson Andavo Business Travel provides a greater value to our customers than they will receive booking online or with other agencies.

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