Categories
Business Travel Featured

Client Success Story: Implementing New Travelers & Online Booking Adoption

Christopherson values each of our client partnerships. We appreciate the opportunity we have to consult and assist corporate travel managers as they hit goals, achieve objectives, and support their business travelers. We are pleased to share these stories in our new blog series of Client Success Stories. 

. . .

Medical Solutions, a Christopherson client since 2013, is a nationally-recognized medical staffing company. Their tremendous growth has led to both unique opportunities and challenges. After an acquisition, they needed to quickly implement travel for their newly-acquired employees and transition from using full-service corporate travel agents to an online booking tool.

CHALLENGES

  • Acquisition of another company necessitated implementation of a new group of travelers.
  • Medical Solutions made the choice to move from an on-site travel advisor to using an online booking tool (OBT) as their primary travel booking method.

 

SOLUTIONS AND RESULTS

Changes required implementation for the acquired travelers, as well as implementation and training for everyone using the OBT. The online adoption has been exceptional, reaching 91% online adoption within the first year.

Christopherson also conducted an expedited implementation in order to have the client’s former TMC release the existing Concur site to us for the additional travelers. The acquired company was up and running in only two weeks.

During this time, we also evaluated each aspect of the travel program and configuration, including structure, reportable fields, vendors, reporting, payment methods, etc. to optimize the travel program.

CLIENT FEEDBACK

“Our account manager has made it abundantly clear how much she values me, my team, and my company; she always makes me feel like I’m a top priority whenever I need her. She took over our account at a delicate time with our integrations really being underway and our investors pushing for a potential change in our travel management company based solely on cost savings. She took my brutal honesty and direct questions and has worked endlessly to show why Christopherson is so amazing and what value they bring to us.” –Stacie P., Medical Solutions

Leave a Reply

Your email address will not be published. Required fields are marked *