Categories
Business Travel Travel Management

How Christopherson Reduces Travel Costs

You most likely know that partnering with a travel management company will streamline your travel experience. Your company will also be more organized with easy access to all your information. And the added peace of mind for the security and communication with your traveling employees doesn’t hurt either.  But the additional question we’re frequently asked is – how is Christopherson going to save my company money? Well let’s talk through some of the main ways that we are able to reduce travel costs for our clients.

How Christopherson reduces travel costs for our clients

  • Our AirPortal technology allows our clients to track just about everything. Our new clients often discover that they’ve been previously losing money without even realizing it. Sometimes it’s black holes within compliance. Our AirPortal dashboard provides a top-level view of travel management programs, often providing insight into previously unknown areas of your travel program. By providing a transparent look at your travel program, you can fully understand ways it’s working, but also areas for improvement.
  • Part of the AirPortal suite includes our AirBank technology tool. It tracks all unused air tickets, ensuring you never miss out.
  • Our experienced account management team. As part of their role as your designated account manager, they will always be on the lookout for ways to additionally save your company extra money.
  • Superior vendor relationships. One way our account managers provide above and beyond cost savings, is with their various vendor relationships. Through our connections, we can pass on great deals and contracts to our clients, ultimately saving you money.
  • Our relationship with airlines. One of our favorite tricks is passing on discounts we personally get from the airlines directly to our clients.

 

Our clients often come to us with differing pain points. But cost savings is typically high on everyone’s list.  That’s why we work so diligently to continually provide ways that Christopherson lowers the cost of your travel. If you are interested in learning more about how we can specifically save your company money, please contact us for a free consultation.

Categories
Business and Leadership Business Travel

3 Steps to Effective Client Collaboration

CHG_WEX_CBT
Christopherson Business Travel recently collaborated with our client CHG Healthcare in an effort to identify best practices and create simplified solutions for their travel management program.

col·lab·o·rate \k?-?la-b?-?r?t\ (verb) : to work with another person or group in order to achieve, do, produce, or create something

Collaborating with clients is an important part of my role as an Account Manager for Christopherson Business Travel. Recently, I was invited to participate in a collaboration meeting with our client CHG Healthcare, in an effort to come up with best practices and simplified solutions for them.

CHG did a fine job organizing the details, the meeting itself was highly beneficial as we were able to create and modify processes that will make their overall “user experience” better, and follow up tasks were assigned. It also gave me an inside view of CHG’s organizational and professional practices, which impressed me greatly.

Having been involved in this meeting, I have identified three important steps to encourage an effective collaboration effort:

1. Identify a clear goal.

Know why you’re meeting together. What is the end purpose? What are you trying to fix or create? Once you’ve identified the goal, don’t allow anything to sidetrack your collaboration.

2. Involve/invite all the key players (and make sure everyone participates).

Every individual (or department) is going to have a different perspective, and each of those perspectives is important. What might seem like a solution for one group, may create problems for another. Make sure that everyone has a chance to share opinions and ideas. If one person is dominating the discussion, shift the focus and specifically invite others to weigh in on how certain ideas will affect them.

3. Assign follow-up tasks.

Make sure someone has been assigned to keep track of assignments. Once the meeting is over, send those assignments out with clear deadlines for completion. The whole meeting will have been for naught if action isn’t taken and followed up on.

I appreciate my relationships with all my clients and am certain that collaboration and sharing ideas is the best way to learn and be engaged.

Categories
Business Travel Travel Management

Cost + Service = An Invaluable Managed Travel Program

Many companies, both large and small, approach business travel with eyes only on the bottom line. Their focus tends to be on cost savings, with service as a secondary, and sometimes tertiary, commodity. However, unsatisfactory service is one of the reasons a company will go looking for a new bid.
For example, as a travel management company, you could save an organization $20,000 a month on their travel, but if you were to screw up on the president’s travel even once … you could be out!
“Cost is the priority that everyone listens to, but value builds compliance over the long term,” says Cynthia Gillen, a buyer for midmarket BDO USA. “We’re putting in more effort to sell the value of the travel management program internally based on the value to the company. Over time there will be more emphasis on value as opposed to cost.”
At Christopherson Business Travel, not only do companies get the value of bottom line savings, but also exceptional customer service. Our formula for success can be compared to a three-legged stool, with the three legs being 1) Our Proprietary Technology, 2) Expert Agents, and 3) Dedicated Account Management. All three legs are essential, and when one fails the other two cannot stand on their own. The combination of those three, equally important elements represents a value to our customers that cannot be dismissed.
Christopherson Business Travel creates a road map for our clients that, when followed, is the key to travel management success. And customers can decide how much “service” and “savings” they want by how managed their travel program is.
The three levels of managed travel programs are 1) Low Control, 2) Medium Control, and 3) High Control.  An example of this, in regards to airline class of service, is as follows. Low control would provide domestic trips in coach, and international trips in business or first class for director level positions and above. Medium control would provide domestic trips in first class for those authorized or in specific circumstances (e.g. traveling with a client), and international trips in business class. High control would allow domestic trips in coach, international trips lasting less than five hours in coach, and international trips lasting more than five hours in business class, with authorization from a company vice president required for first class travel.
By creating a managed travel program that fits your company, you will be able to take advantage of all that Christopherson has to offer. Your ROI bottom line will thank you and your travelers will appreciate the guidance and processes set up for them.

Categories
Travel Management Travel News

CBT Account Management Team Hiring in SLC or Denver

Christopherson Business Travel is seeking a full time business travel Account Manager with proven business to business account management experience to support our rapid growth and market expansion nationwide.
This position requires strong organizational and communication skills. Evidence of the ability to interact effectively with executive level, procurement staff and travel managers. Excellent written, and negotiation skills along with the ability to effectively utilize Microsoft Office suite. Position will include account managing small- to mid-tier level clients and is an in-office position. We are looking for candidates currently living in either Denver or Salt Lake City (no relocations, please).
Position is salaried and is negotiable based on experience.
Please email resumes to Greg Ross at greg.ross@cbtravel.com by February 21, 2011.