Categories
Business Travel Travel Industry Travel Management Travel Technology

What Does a Travel Management Company do?

A travel management company (TMC) is a travel agency that provides extensive business travel support to organizations of all sizes. A TMC can simplify your workload, help you manage travel risks, reduce travel spend, serve your travelers, and provide integrated and centralized data reporting.

1. Simplifies and Streamlines Your Workload

Corporate travel management is complex. As a travel manager, you are often juggling a lot of different tasks within your company. Trying to keep track of employee travel preferences, travel plans, unused tickets, and more can be a daunting task. Travel management companies streamline your processes and support your business travel program through service and technology.

Christopherson Business Travel understands that technology is key to simplifying your workload. That’s why we built our AirPortal software platform. AirPortal provides customized dashboards for both travel managers and travelers with access to all the tools each stakeholder needs to manage the travel program and their business travel, respectively. This suite of tools within AirPortal streamlines the ability to manage risk, spend, profiles, travel plans, unused tickets, booking options, and more.

Each traveler is able to create a unique profile within our travel management platform that securely stores their travel preferences and loyalty program information. These profile details are fully integrated to ensure ease and convenience at the time of booking. When working with a TMC, travelers are able to book travel online or with an expert travel agent, based on your unique service needs. Your company travel policy is also custom-built and integrated to ensure all bookings are compliant.

AirPortal uses artificial intelligence to show the user what’s most important. On both the travel manager and traveler dashboards, AirPortal provides My Action Items, a feature that lists pressing or time-sensitive tasks and reminders so you always know what’s most important today. For example, if a traveler books their flight and rental car, but not a hotel reservation, a line will populate in their My Action Items alerting them of this gap in their travel plans. Or maybe a travel manager missed a travel approval request. This too will appear in the My Action Items feature of their dashboard, along with any other pressing tasks.AirPortal360 Travel Management Company

Some travel management companies like Christopherson also integrate their travel management software directly into valuable benchmarking tools, preferred booking tools, and your HR feed. Facilitating these integrations allows you to access everything you need from one centralized location, saving travelers and travel managers time, and ultimately money.

Providing guidance through account management is another way a travel management company can streamline and focus your travel program toward reaching your goals. Account managers should work with you to carefully analyze your program to see where you’re succeeding and where the gaps are. Based on that analysis, they should then provide a custom travel management plan to help you know where improvements can be made. This kind of consultative account management allows travel managers to lean on the expertise of seasoned industry professionals

2. Helps You Manage Risk

Duty of Care is the legal and moral responsibility each organization has to keep its employees safe from threats. Such threats could include extreme weather or natural disasters, political strikes and civil unrest, car accidents, theft, personal attacks, or terrorism—the list goes on. As a travel manager, how do you maintain confidence that you are upholding your obligation to protect and care for your travelers?

A travel management company can help expedite your knowledge of threatening situations in areas where you have travelers and facilitate your response and/or assistance. At Christopherson Business Travel, our clients utilize our SecurityLogic tool to access critical, real-time security data, quickly locate travelers and verify traveler safety.

SecurityLogic Corporate Travel Management Company Example

In a recent study, only half of the travel managers surveyed felt confident that they could locate their travelers within two hours of an emergency. If your travelers’ plans are not stored, managed, or accessible from one centralized location, trying to locate employees during a crisis could be a messy and stressful task, not to mention potentially disastrous.

SecurityLogic provides travel managers with a real-time list of who is currently traveling and where those travelers are. SecurityLogic also allows you to quickly see if your travelers are in or are going to be in an affected area.

Travel alerts inform you of events that could impact employee travel or compromise their safety. Travel managers have the option to click through to the news source to get even more information. For extra security, you can set up auto-alerts that push directly to travelers via text and email to verify safety.

Click here to see a quick video tutorial on SecurityLogic.

3. Reduces Your Travel Costs

Partnering with a corporate travel management company can significantly reduce your overall travel costs. TMCs have expert knowledge in all aspects of the travel industry, including contract negotiations. Your account manager should be able to negotiate with your preferred vendors to ensure you are paying the lowest amount possible.

Cost Savings from University Corporate Travel ColoradoBusiness travel plans often change or get canceled. Did you know that nearly 10% of all business travel airline tickets go unused? As a travel manager, how do you ensure those funds from unused airline tickets are used before they expire? Keeping track of all the changes in your traveler’s plans could be a fulltime job in and of itself.

Travel Management Companies should ensure your unused tickets don’t impact your bottom line. Christopherson’s AirBank tool, found within AirPortal, captures those unused airline tickets and prevents the loss of those funds by prompting their reuse at the time of booking, whether online or with a full-service advisor.

Working with a business travel agency also ensures employees are booking within your company travel policy. By booking within policy, you can take advantage of your corporate rates, ensure you aren’t overspending, and make expense tracking and reporting a breeze.

Lastly, by partnering with a TMC you are saving time. Every hour you do not have to spend dealing with a travel headache, is an hour you can utilize elsewhere. Travel managers shouldn’t have to troubleshoot flight delays, manually keep track of itineraries, or pull reports from multiple locations. Travelers can find information quicker, make last-minute updates to travel plans, access 24/7 support from a trusted travel expert, and locate all expense receipts in one location.

4. Serves Your Travelers

Companies rely on corporate travel to close new business, foster relationships with current accounts, or inspire and connect departments within their own organization. In order to ensure those travel dollars are well spent, businesses need to prioritize the traveler experience to avoid fatigue and travel burnout. This is where a travel management company can shine.

By utilizing a tool like AirPortal, travelers can access all their travel plans in one location. No more frustrated inbox searching! Travelers are also alerted when they have incomplete trip plans. This allows you to avoid the high-stress situation of arriving at a new destination and realizing you forgot to book a hotel. Avoiding these small hiccups makes for a better traveler experience overall.

Let’s dive deeper into the actual booking process. Whether your travelers like to book online themselves or with a travel agent, partnering with the right travel management company can provide huge upside.

First, adhering to company travel policy is effortless. Regardless of which booking option they choose, your travelers are only offered options that fit within your policy. Traveler preferences are also documented, integrated, and considered before any bookings are confirmed, which makes for happy travelers!

Most importantly, TMCs should offer around-the-clock expert support and consultation. We all know that flights are sometimes delayed or canceled. Occasionally hotels are overbooked. Having access to a dedicated travel advisor team or a certified online support team means your travelers can feel confident in knowing they always have a trusted expert to turn to.

High-stress circumstances during business travel can lead to traveler anger and resentment towards their employer. These situations need to be solved quickly and with little effort from the traveler. With Christopherson Business Travel, your travelers have an expert in their corner to deal with unforeseen issues no matter the day or time.

5. Provides Integrated and Centralized Data Reporting

Next, let’s dig into how a travel management company can help the travel manager as well as the finance department. Many businesses struggle to analyze data because this information is coming from multiple departments and software. Christopherson’s AirPortal platform takes all your data points and presents them in a meaningful and centralized way.

Your AirPortal reporting and analytics tools can help you identify which departments or individuals spend the most on travel, which travelers book outside of your policy, and trends to see where you can save money. Having clear, concise reporting ensures accountability across all departments and helps you to make better-informed business decisions.

In addition to AirPortal’s benchmarking and analytics options, you can also access ValueLogic, an ROI tool that allows you to see exactly how and where we’re saving you money. And since not all travel programs are the same, AirPortal’s reports can be customized to your specific needs, so you see what matters to you. The end result? Cost savings and a well-managed travel program.

 

Read our blog post, What are the benefits of a corporate travel management company?” to learn about more benefits a TMC can provide. 

 

Do You Need A Travel Management Company?  Customer Testimonial for CBT Travel Management

From Fortune 500 companies to nonprofits to start-ups, any organization that wants to save time or money on travel can benefit from using a TMC. Download our whitepaper “Do I Need A Travel Management Company?” to better understand how your travel program could benefit from a TMC.

Click Read next: 

Categories
Business Travel Travel Management

Is It Time For A Business Travel Program Review?

Let’s say your company has an implemented and active travel program. You have processes in place, the correct people in charge, and travelers on the road. Everything is as it should be, right? You may actually be missing one important part of the process—an overall program review. Similar to finance or investments, it’s necessary to take a broad assessment of your travel program and your company every so often. So, is your travel program still on target? We’ve compiled these common questions to help your company decide if it’s time for a business travel program review.

Is your travel program still on target? Here’s what you should be asking:

When was the last time you reviewed your travel program? 

One year? Five years? Though yearly and quarterly reviews and assessments are imperative to a healthy travel program, we find most companies take a deeper look at their existing travel program every three to five years.

Has your company grown or shrunk since you first implemented your travel program? 

Could the person in charge of your travel need an additional set of hands to get through everything? Most often we find that companies simply outgrow their existing travel program. Additionally, your industry landscape may be completely different from when you first established your travel policy and program. Do you have new or different competitors? Are there new territories you team visits? It may be time to do a competitive review as well.

What’s new in the business travel industry? 

Business travel continues to advance at the speed of light. It’s surprising to think that ride sharing and vacation rentals like airbnb have really just entered the business travel sector. Is your team utilizing these latest advances? Or would they benefit from adding it to your program?

Are you getting the most advanced technology options on the market?  

In addition to the overall changes in the business travel industry, is the technology itself. Would your company’s travel be smoother with the use of easy-to-access itineraries, risk management support, online booking options, or real-time analysis tools? Travel technology and custom integrations can often be limited in smaller or boutique travel management companies. It might be time to research the latest in travel technology and its benefits for your company.

Is your team getting the support they need?

As your company grows, so should its support or services. What happens to your travel on the weekends or after 5pm? Smaller in-house programs or boutique TMCs often no longer provide the support, hours of service or attention that’s needed for growing companies.

Are there other travel management services that could be included?

Businesses often have an assortment of travel needs. Business travel is the most obvious, but what about VIP travel, event or meeting planning, humanitarian travel, or incentive trips? Though these types of travel can be planned through different travel companies, it is often easier and saves costs in the long run to consolidate all travel needs with one TMC.

 

As companies grow, new challenges and needs grow as well. One area that is usually overlooked is the travel program. It can be tempting to stick with an existing travel program during these times of growth. But the fact is that it may no longer effectively benefit your company or travelers. Taking the time to ask yourself these questions will put you in the right track to evaluate your travel program.

Categories
Business Travel Travel Management

Looking For Quality Of Service In A TMC

Having a travel management company that you can continually rely on is one of the most important features of managed travel. And surprisingly, it’s one that’s most often overlooked. When our sales teams begins discussions with potential new clients, 9 out of 10 times we discover they are dissatisfied with their current travel management procedures. Occasionally they’re companies who manage their own travel and are looking for a better solution. But often, they are already working with a TMC and are dissatisfied with their current level of service. They’ve typically seen issues like no follow-up support or limited after-hours care. Frequently it’s more broad, like a lack of overall account management on their travel or admin services. If you or your company are looking for a new TMC or a change, it’s important to understand what qualities make a TMC top notch in travel support service.

Important factors that note high quality of service and support in TMCs:

  • After-hours care and support is included –Things don’t always go as planned. Flights get delayed, meetings go long, blizzards blizzard. It’s important to not overlook comprehensive after-hours care when partnering with a TMC. In addition to our top of the line after hours support, all of our advisors are highly experienced and located within the United States. That means you can talk to someone from home when it really counts.
  • Proactive duty of care approach –A quality TMC should additionally provide support and communication tools to use when your employees are traveling. For example, our SecurityLogic tool helps locate and communicate with their travelers quickly in case of an emergency. It also provides alerts to travelers or travel managers, should an event occur nearby.
  • Good standing relationship with airlines – A working relationship with different airlines has its perks. Because of our stellar relationship with many major airlines, we are able to provide superior service for our clients, including accommodation support.  It also often results in additional deals and savings for your company.
  • A consultative approach – Our account managers, not only love their accounts like family, but also have goals tied to how they are rated in Christopherson. Your success is literally their success. Our Airportal system allows them to be more consultative than other TMCs.

Quality of service is one of the more important features needed in a successful travel management program. Around the clock support and a consultative approach is important, but also superior risk management and industry relations. If you would like to learn more about how Christopherson continually goes above and beyond for our clients, please contact us.

Read next from our corporate blog:

Categories
Business Travel Travel Management

The Overlooked Risks of Unmanaged Business Travel

Booking and managing travel is usually a breeze when everything goes as planned. It’s even kind of fun, right? Researching new destination cities is a change of pace from the norm. And finding a good bargain on hotel or airline prices is always a win.  Heck, why do you think we like travel management so much too? But as entertaining as planning business travel can be, most professionals are unaware of the negatives that come with it. Online travel booking sites are easy to use, but truly can’t provide the support that companies need for efficient business travel. The risks of unmanaged business travel, that come without using a travel management company, vary from minor to potentially serious.

7 risks of unmanaged business travel

  • Lacking access to travel experts. Growing accustomed to booking your own travel can be a learning experience, but you’ll likely never gain the years of expert travel tips that experienced account managers or travel agents acquire first hand. Relying on their know-how is one of the top benefits of working with a business travel company.
  • Losing out on loyalty programs, discounts, other offers. There are so many tips, tricks, memberships, vendor contracts, etc that most companies have never even heard of before.  Without a TMC to guide you, most companies miss out on serious cost saving benefits without even knowing it.
  • No framework to ensure compliance. Booking travel is one thing, but managing, reporting and analyzing the data is a whole other ballgame for most busy professionals. Having support to ensure compliance, ultimately reducing travel spend, is a major goal that most companies just can’t realistically afford to do on their own.
  • Leveraging the company’s travel spend appropriately. Instead of loosely managing, a TMC will be able to keep a close eye on your costs and any leakage along the way.
  • Comfort for your employees while they travel. A happy traveler is usually a more productive traveler. Automatically booking them on seats or rooms based on their preferences is one easy way to keep your travelers comfortable and efficient.
  • Overall management and order to travel. Keep all itineraries, preferences, and reporting in one place. No more searching through your inbox to find your traveler’s information. Travel technology, like our AirPortal Suite, is designed to keep everything you or your travelers need readily available and in one secure place.
  • Risk management and duty of care support. One of the growing major risks of unmanaged business travel is duty of care responsibility, or lack thereof. What if an emergency arises in an area that your employee is currently traveling? Staying in communication with them, and alerted should something arise is imperative in our world today. And sadly it’s often overlooked by most companies who manage their own travel.

While most online public travel sites are easy-to-use and appear cheaper on the surface, they ultimately can’t provide the cost savings, quality of service, or duty of care support that travel management companies can overall. Ready to learn more about how Christopherson helps companies stay organized, ensure compliance, and assist with risk management? Let’s chat.

Read next:

Categories
Business Travel Travel Management

How Christopherson Reduces Travel Costs

You most likely know that partnering with a travel management company will streamline your travel experience. Your company will also be more organized with easy access to all your information. And the added peace of mind for the security and communication with your traveling employees doesn’t hurt either.  But the additional question we’re frequently asked is – how is Christopherson going to save my company money? Well let’s talk through some of the main ways that we are able to reduce travel costs for our clients.

How Christopherson reduces travel costs for our clients

  • Our AirPortal technology allows our clients to track just about everything. Our new clients often discover that they’ve been previously losing money without even realizing it. Sometimes it’s black holes within compliance. Our AirPortal dashboard provides a top-level view of travel management programs, often providing insight into previously unknown areas of your travel program. By providing a transparent look at your travel program, you can fully understand ways it’s working, but also areas for improvement.
  • Part of the AirPortal suite includes our AirBank technology tool. It tracks all unused air tickets, ensuring you never miss out.
  • Our experienced account management team. As part of their role as your designated account manager, they will always be on the lookout for ways to additionally save your company extra money.
  • Superior vendor relationships. One way our account managers provide above and beyond cost savings, is with their various vendor relationships. Through our connections, we can pass on great deals and contracts to our clients, ultimately saving you money.
  • Our relationship with airlines. One of our favorite tricks is passing on discounts we personally get from the airlines directly to our clients.

 

Our clients often come to us with differing pain points. But cost savings is typically high on everyone’s list.  That’s why we work so diligently to continually provide ways that Christopherson lowers the cost of your travel. If you are interested in learning more about how we can specifically save your company money, please contact us for a free consultation.

Categories
Business Travel Travel Management Travel Tips

7 Questions Every Business Should Ask Before Contracting With A TMC – Part 2

Once your company decides to partner with a TMC, finding one that suits your company’s needs becomes the next challenge. If you missed it, see our part 1 of this blog series, addressing the initial questions to ask any travel management company during the vetting process. Now that you’ve asked the first round of questions from your perspective TMCs, it’s time to dive deeper. We’ve compiled additional questions to ask, regardless if this the first time you’re working with a TMC or just looking for a new fit.

Questions to ask before contracting with a TMC

  1. What are the typical savings for your clients? What’s the biggest bang for your buck? Unfortunately, when it comes to cost savings, travel management is not so black and white. Cost is often a major factor, but what are the other pain points affecting your company and its travelers? Having an understanding of what savings looks like to a TMC is an important perspective. 
  2. How much back and forth is needed to finalize travel plans? Depending on your set up and preferences, every company’s answer is going to look different. Seeing how each TMC handles this question can provide excellent insight into their customization options and overall customer service.
  3. Will I be working with a dedicated team? AKA – when the going gets tough, can I rely on people who know the ins-and-outs of my travel needs and preferences? Having reliable back up when you’re stranded alone in an airport at 2:30 am is what makes the difference between a good TMC and a great TMC. At Christopherson, you will have an account manager who always has your back, plus a collection of advisers.
  4. How do you handle travel mishaps? What happens if a traveler misses their flight? Or has a family emergency and needs to quickly change their itinerary? Asking how each company resolves unforeseen travel issues can save you time and energy in the future.
  5. Is there a general travel insurance provider? How well do they know business travel industries as a whole? Are they well-equipped to assist in other travel-related needs, like travel insurance or credit card pre-payment?
  6. Do you provide after hours support? When the unforeseen happens after 5pm, what it the procedure to assisting your travelers. Will they be waiting for a callback? Or will they receive immediate service and support?
  7. How are you different from other TMCs? Ask them for their elevator pitch. Make sure your concerns and their priorities are aligned before contracting with a TMC.

A reliable TMC who always has your back is an essential factor for any growing business. Make sure you choose the corporate travel partner that’s right for your company’s needs. Please don’t hesitate to contact us if you are looking for a TMC, or, just interested in more about TMCs in general. We’re always here to talk.

Categories
Business Travel Guides Travel Management

The First Questions To Ask TMCs – Part 1

Deciding to manage travel with a TMC is an exciting transition for any company. Knowing that your travel will be in the hands of experts is relieving, and getting time back in your day back is an appealing perk too. So, now that your company is ready to move forward – where do you start?  What traits are essential for a qualified travel management company? And more importantly, which one is the right fit for your business’ specific needs?

We understand this venture can be overwhelming. That’s why we’ve put together these beginning questions to ask TMCs. These are questions we’re frequently asked by interested companies. We’ve also included additional tips and thoughts to consider during the process.

The first 6 questions to ask TMCs

  1. How much money are you going to save me? This is the million dollar question, isn’t it? It’s the question we hear most frequently, and I’m sure it’s the first question your CEO is going to ask you too. Yes, this is an important question, but it shouldn’t be the deciding factor either. At Christopherson, our clients can expect to save 15-18% on travel costs on average. But it’s important to also keep in mind other factors; like price of the tickets, time, stress and ancillary costs. Items like these are often not factored into blanket cost statements. Many factors go into a healthy and successful travel management program. Cost is just one of the many considering factors.
  2. What technology do you offer? What solutions are you looking to solve in a travel management software? In your research, you may find there are tools for problems that you didn’t even know existed. Our proprietary technology, AirPortal 360, is a powerful, extensive travel technology tool. With a tool set for travel managers, as well as travelers, you can rest assured that everyone is on the same page. Stay on top of your travel with tools that assist with risk management, hotel pre-pay solutions, unused ticket assistance, and much more.
  3. What is the employee turnover rate at your company? Knowing this answer before signing on with a TMC can truly save time and wasted energy down the line. It can be the difference between and happy and long-term relationship with your account manager, or skipping to new account managers every few months. Having a company by your side that not only takes good care of you, but also their employees is important when it comes to customer satisfaction in the long run.
  4. What is your client retention rate? A very similar question. A low retention of current clients can indicate an issue with performance at a travel management company.
  5. Are there additional inclusions into the travel program? Will the TMC have an initial low price, but nickel and dime you for additional features and actions? This is one reason why the ‘how much are you going to save me’ question can be misleading and necessary to dive further.
  6. Do you provide custom solutions? Is the product and travel program a simple ‘off-the-shelf’ model?  It’s important to understand if your program will have the customization you need to run an efficient travel management program.

At Christopherson Business Travel, our approach is dedicated account management with custom travel programs. Feel confidant that your business is in the right hands with our experienced team and 24/7 service. Please contact us to learn more about how Christopherson can fit your travel needs.

Continue on our part 2 of the series: 7 questions every business should ask before partnering with a TMC

Categories
Travel Management

The Bachelor – Travel Manager Edition

Now on for more than 20 seasons, The Bachelor has become a sweeping television phenomenon. The shows premise is one of reality tv, drama, and ridiculous courtship. One eligible bachelor who is searching for love dates 25 women before deciding who he loves and would like to marry.  Watching the new season, I can’t help but draw similarities to the travel industry. As travel managers search for new travel management options, they often pursue a few different companies. Like The Bachelor, they meet and ‘court’ these bachelorettes, the travel management companies. Based on similar interests, personalities, or values, the travel manager selects one company to provide their travel management services.

Travel managers – the bachelors of travel management

So who wins the relationship proposal in the end?  There’s a lot of choices, but I’ve found that the contestants often fall into three categories:

  • The flashy big-city contestant: big, bold, and less flexible to change.
  • The down-to-earth contestant: well-rounded and everyone’s favorite.
  • The oddly-interesting contestant: quirky, inconsistent, and risky.

Sometimes the pursuit of flash or risk makes for an entertaining episode, but it is often the pursuit of the well-rounded “bachelorette” that ends up resulting in a lasting marriage! Travel management companies fall into similar categories. Each brings different characteristics and benefits to the table, and usually, the company most in-line with the company’s needs will win the bid.  However, in the end, it’s up to the travel manager to award the ‘final rose’.

Christopherson Business Travel is an award-winning travel management company for businesses. Headquartered in Salt Lake City, Utah, we have been at the forefront of innovative travel technology and exceptional account management since 1990. Contact us to learn more about our award-winning travel management solutions.

Categories
Travel Management Travel Technology

Seamless Technology Integration Is Vital For Travel Management

While Travel Management Companies (TMCs) provide many solutions for businesses, I’ve found that one of the most valuable is offering effective system integrations.  A managed travel program needs the flexibility to easily connect to many diverse systems that are required for a complete and effective travel management system.

That’s one reason why we created our own proprietary system, AirPortal. Not only does this provide access to our own unique travel solutions, but it manages all of the information flowing between these systems as well.  AirPortal also provides the user interface for our clients, giving them one central location from which to manage their travel program. 

Our new AirPortal Integrations highlights many of the integrations that we offer, including some ‘one click’ installs.  Take a look and see what we can do for your travel program.  If you have a key vendor that is not on the list, give us a call — we are always adding additional integrations.

integrations8-9

The following are some of the category choices that we offer:

  • Data Feeds/Reporting
  • Traveler Safety/Security
  • Virtual Payment Solutions
  • Online Expense Tools
  • Online Booking Tools
  • Traveler Apps/Integrations

So, leave the heavy lifting to us and get on with the rest of your day. Christopherson Business Travel is a corporate travel management company that specializes in innovative travel technology and consultative customer service. Contact us to learn more about our proprietary technology and how we continually save our clients time and money.

Categories
Travel Management

The Downside Of Using Online Booking Sites

When the time comes to book upcoming business travel, many companies ask their employees to take on the responsibility. They are often told to use public online booking sites or book directly through the website of a specific airline or hotel.  Though this may initially seem like the easiest way to book travel, it often isn’t the best solution for a company.  Here are our top five reasons why booking through online sites are not always the best option for corporate travel management:

What every company should know about online booking sites:

  • Time.  It takes time to shop every airline website for the best deal. Your employees should be focusing on their ‘real’ job, not bogged down by price checking travel on different sites.
  • Hidden Charges.  Most online booking websites and airline websites charge a service fee.  In many cases, it is hidden in the small print with the taxes and then further buried in a hyperlink.  Additionally, they are often missing out on vendor discounts or bundled deals by booking for themselves.
  • No Travel Policy Enforcement. What stops your employee from booking a more expensive hotel or choosing a first class seat? Without an enforcement on travel policy, what may seem like a tiny splurge to them, could be taking a toll on your bottom line.
  • Duty of Care. When a traveler books from an outside source or multiple sources, the only way the company can provide their duty of care obligation is to have the traveler email a copy of each segment of their trip to one person in the organization.  It is that person’s responsibility to keep track of each traveler. That can easily get confusing and stressful should something go wrong.
  • No Data. Companies typically have no data to negotiate better rates when available. We often see that internal reporting and analysis of their travel management is also lacking.

Working with a TMC provides additional benefits

Travel management companies, including Christopherson Business Travel, specialize in understanding these downfalls and provide solutions for your business travel needs. Whether it’s keeping employees within your travel policy, or just the convenience of booking, there are many benefits to using a travel management company. Though our clients can customize their plans, below are a few of the benefits that are always included for our clients.

  • Discounted and negotiated airfares, hotel and car rental discounts.
  • Company travel policy, so your travelers can’t book Business Class and stay at the Four Seasons without your knowledge.
  • Christopherson’s partner discounts – we have discounts with airlines and at more than 40,000 hotels in over 170 countries.
  • Travel approval notification for managers, if desired.
  • Safety and security alerts for Duty of Care responsibility, using geo-location technology in case of an emergency.

Christopherson Business Travel has more than 60 years of experience with business travel management. Combine that with our mobile travel technology and superior customer service, and it’s no surprise we have a 97 percent client retention rate. Please contact us to learn more about our corporate travel packages or read or recommended blogs below.

Read next: What Are The Benefits Of A Travel Management Company

 

Categories
Business Travel Travel Management

Top 10 Reasons You DON’T Need a Travel Management Company

Nowadays, it seems like there’s list after list of reasons that you “NEED” to do something.  But sometimes, perspectives need to be altered. That’s why today we are focusing on the top 10 reasons you don’t need a travel management company to assist with your business travel needs.

10 Reasons You Don’t Need a TMC:

  1. Saving the company money simply isn’t that important to you or the company
  2. Ensuring the safety of your travelers isn’t a critical responsibility
  3. Its not important for the company’s employees to be more efficient
  4. Paying travel suppliers more than needed sounds like a great idea
  5. It doesn’t matter if unused tickets expire, or are being misused
  6. Maintaining a spreadsheet is preferred to a professional reporting system
  7. A preference for getting nothing vs. earning corporate travel loyalty points
  8. Love living by the saying: “We’ve always done it this way, so why change now?”
  9. When there’s a travel problem, it’s a ‘thrill’ to spend 2hrs on the phone solving it
  10. Enjoy having no one to call for help, after missing the day’s last flight home

The bottom-line is that if you travel any more than never, it probably doesn’t hurt to have a travel management company on your side.  Christopherson Business Travel is an award-winning travel management company. With more than 60 years of experience, our cost-saving solutions and dedicated travel experts have saved companies thousands every year. Contact us to learn more. Or, keep reading about the benefits of using a travel management company.

Categories
Business Travel Travel Management

Why should I use a travel management company?

mergerjpg-ebd28bdd261f4f90As a business development executive for the 11th largest travel management company in the U.S., I am often asked, “Why should I use a travel management company?”

Smart companies looking for ways to save on travel understand that having a managed travel program is a business function that will help align their employees requirements and desires with corporate goals. A managed travel program helps to realize cost tracking and control for organizations and gives employees the opportunity to adhere to the company’s travel and entertainment policies, not to mention the ability to generate savings through negotiated discounts, specifically with hotel and car rental vendors.

Through Christopherson’s proprietary technology tools, like SecurityLogic® for example, corporations have instant access to data and information to assist in maintaining Duty of Care requirements. With Christopherson’s tool AirBank®, travel managers and executives have access of all their travelers’ unused tickets. Another example is AirPortal 360 Mobile, Christopherson’s mobile app, which allows travel managers and planners the ability to manage the company’s travel program from anywhere, at any time.

For more information on how Christopherson provides a clearer path to your company’s goals, please contact a member of our business development team.

Categories
Business Travel Travel Management

Annual Business Travel Review: Talk to Your Account Manager Today

annual travel business management reviewAt Christopherson Business Travel we value our partnership with our clients. So naturally, we want to review with them how the past year has gone, what has been successful (or not), and create objectives and goals for the upcoming year.

As an account manager for one of the largest travel management companies in the nation, I strive to be consultative in every way to help our clients travel programs succeed and reduce their overall travel spend. One of the best ways to strengthen your travel program is to conduct an annual review. During an annual review you can discuss with your Account Manager your spend, trends, ROI, places for improvement, as well as the objectives and goals you would like to achieve.

This is just one more benefit provided to clients of Christopherson Business Travel. If you are interested in learning more, please contact one of our business executives.

You can also schedule your own annual review by contacting your Christopherson Account Manager.