Not surprisingly, the ability to book travel online is important for many busy professionals. Because we’re known for our travel advisor services and consultative approach; our exceptional online booking tools and support team can sometimes fly under the radar. With our team of industry experts and our company’s preferred partnerships, they are often the unsung heroes of easy booking and travel solutions. So, what makes our online travel support superior above others?
What does our online travel support look like?
Booking travel quickly and easily is a top priority for our busy clients. With our many years in corporate travel management, we’re well-versed in the unique challenges of online booking and support. That’s why we provide three specialized support teams and various online booking tools for our clients. Reliability is a necessity, and our services and technology ensures it runs smoothly.
Christopherson’s online support teams
It can be surprising to learn how complex online booking and support can be on the back end. It’s much more than just connecting buttons and going live. Designing our support team into three specialized groups has proven to be the best way to provide proactive and expert service for our clients. What’s even better, is our online support team are also experienced travel advisors. They often assist in other ways if needed! Here’s a closer look at our online support teams:
- Frontline support team – This team is dedicated to the phone and email support of the travelers. They are available to assist with anything the traveler may need while booking online. While most TMCs charge to speak with a support team, this is included at no additional cost for our clients.
- Reservation support team – They monitor the reservations going through our automated systems to ensure everything is working smoothly. They contact travelers when there may be a payment issue, schedule change and handle the processing of our Airbank tickets to online reservations.
- Online tech team – This team handles the implementations, updates, audits and general maintenance of our 1000+ online sites. Working directly with SAP Concur on any outstanding issues and builds, they are SAP Concur certified and regularly attend trainings.
Christopherson’s online booking tools
We work with three online booking tools: Concur Travel, Deem, and nuTravel. Because of our Concur Preferred Partner status and associated customer benefits, we often recommend our clients book through Concur Travel.
Being a Concur Preferred Partner
A Concur Preferred Partner is a travel management company that is recognized by SAP Concur to be fully equipped to manage travel needs, based on their relentless commitment to their clients and technical advancements. The company must also be a leader in the industry and fully aligned with SAP Concur’s mission and vision. They also have a history of constant collaboration with the Concur Travel team.
Christopherson is one of only 23 companies nationwide that hold this exclusive membership. In fact, we were one of the first to receive this distinction as a result of our innovation and integrations. We have worked closely with SAP Concur since 2003, and currently manage more than 1,000 sites for more than 750 companies using SAP Concur.
We are also the first agency to become a Concur Certified Agency. This new designation was earned by Christopherson’s online technology specialists, through training and testing, to ensure complete proficiency in the design and maintenance of Concur Travel sites.
What are the benefits of working with a TMC with Concur Preferred Partner status?
This preferred status is more than just a fancy title. It comes with perks—many that directly benefit the customer. So what does that include?
- Full and open integration – Being a preferred partner enables us to offer comprehensive service and a commitment to innovation.
- Priority escalation of Concur Travel issues – Think of this like cutting in line when an issue arises. Our perks are your perks.
- Cutting-edge service and support – As your company grows, so will your travel program. Being a preferred partner gives us the ability to evolve, not only in the industry, but also as your travel needs change.
- High quality service and responsive interaction – Being a longtime direct reseller of SAP Concur, you can be assured of high quality service and responsive interaction.
- Access to Christopherson’s SAP Concur Certified Online Tech Support Team – Our specialists know the inside and out of SAP Concur, and are always available via phone or email.
See why our online travel solutions are continually recognized as one of the best in the industry? And this is just skimming the surface of our extensive and ongoing services. Interested in learning more? Contact us with any questions or for a demo of our AirPortal technology.
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As a Concur Preferred Partner, Christopherson Business Travel had the privilege of participating in Concur’s annual sales kickoff event, Ignite 2015, in Bellevue, WA. Nearly 20 Concur business partners joined 1,100 Concur executives, management, business development, and account management team members as they prepare for another year of making travel and expense management better for companies and travelers around the world. With the recent sale of Concur to SAP, the event was full of energy and excitement about the future of the combined organizations.