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Business Travel Travel Management Travel Technology

Christopherson’s Online Travel Support & Tools

Not surprisingly, the ability to book travel online is important for many busy professionals. Because we’re known for our travel advisor services and consultative approach; our exceptional online booking tools and support team can sometimes fly under the radar. With our team of industry experts and our company’s preferred partnerships, they are often the unsung heroes of easy booking and travel solutions. So, what makes our online travel support superior above others?

What does our online travel support look like?

Booking travel quickly and easily is a top priority for our busy clients. With our many years in corporate travel management, we’re well-versed in the unique challenges of online booking and support. That’s why we provide three specialized support teams and various online booking tools for our clients. Reliability is a necessity, and our services and technology ensures it runs smoothly.

Christopherson’s online support teams

It can be surprising to learn how complex online booking and support can be on the back end. It’s much more than just connecting buttons and going live. Designing our support team into three specialized groups has proven to be the best way to provide proactive and expert service for our clients. What’s even better, is our online support team are also experienced travel advisors. They often assist in other ways if needed! Here’s a closer look at our online support teams:

  1. Frontline support team – This team is dedicated to the phone and email support of the travelers. They are available to assist with anything the traveler may need while booking online. While most TMCs charge to speak with a support team, this is included at no additional cost for our clients.
  2. Reservation support team – They monitor the reservations going through our automated systems to ensure everything is working smoothly.  They contact travelers when there may be a payment issue, schedule change and handle the processing of our Airbank tickets to online reservations.
  3. Online tech team – This team handles the implementations, updates, audits and general maintenance of our 1000+ online sites.  Working directly with SAP Concur on any outstanding issues and builds, they are SAP Concur certified and regularly attend trainings.

Christopherson’s online booking tools

We work with three online booking tools: Concur Travel, Deem, and nuTravel. Because of our Concur Preferred Partner status and associated customer benefits, we often recommend our clients book through Concur Travel.

Being a Concur Preferred Partner

A Concur Preferred Partner is a travel management company that is recognized by SAP Concur to be fully equipped to manage travel needs, based on their relentless commitment to their clients and technical advancements. The company must also be a leader in the industry and fully aligned with SAP Concur’s mission and vision. They also have a history of constant collaboration with the Concur Travel team.

Christopherson is one of only 23 companies nationwide that hold this exclusive membership. In fact, we were one of the first to receive this distinction as a result of our innovation and integrations. We have worked closely with SAP Concur since 2003, and currently manage more than 1,000 sites for more than 750 companies using SAP Concur.

We are also the first agency to become a Concur Certified Agency. This new designation was earned by Christopherson’s online technology specialists, through training and testing, to ensure complete proficiency in the design and maintenance of Concur Travel sites.

What are the benefits of working with a TMC with Concur Preferred Partner status?

This preferred status is more than just a fancy title. It comes with perksmany that directly benefit the customer. So what does that include?

  • Full and open integration – Being a preferred partner enables us to offer comprehensive service and a commitment to innovation.
  • Priority escalation of Concur Travel issues – Think of this like cutting in line when an issue arises. Our perks are your perks.
  • Cutting-edge service and support – As your company grows, so will your travel program. Being a preferred partner gives us the ability to evolve, not only in the industry, but also as your travel needs change.
  • High quality service and responsive interaction – Being a longtime direct reseller of SAP Concur, you can be assured of high quality service and responsive interaction.
  • Access to Christopherson’s SAP Concur Certified Online Tech Support Team – Our specialists know the inside and out of SAP Concur, and are always available via phone or email.

See why our online travel solutions are continually recognized as one of the best in the industry?  And this is just skimming the surface of our extensive and ongoing services. Interested in learning more? Contact us with any questions or for a demo of our AirPortal technology.

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Business and Leadership Business Travel Travel Management

Adapting to the Current Shifts in the Business Travel Industry

UntitledIn his book, Winning The Battle For Relevance, Michael McQueen talks about how to stay relevant in a constantly changing world. His principles apply to both businesses and individuals. In one section, he uses a sailing metaphor to describe dealing with change.

Three Rules of Sailing:

  1. You can’t change the wind. As adverse or inconvenient as the wind may be, we must accept that it is out of our control.
  2. You can’t fight the wind. The wind is a greater force than us.
  3. You can’t ignore the wind. If we simply ignore the wind we will be knocked off course or dashed against the rocks.

However, we can utilize the wind to navigate to our desired destination. Simply set your sails based on the current wind and the direction you want to go. In fact, we can even head straight into the wind if that is the direction of our destination. We simply need to tack across the wind until we reach our goal.

The wind is constantly shifting in the world of travel and we need to adjust our sails. Let’s consider some of the shifts we are currently experiencing in the business travel industry:

Categories
Travel Industry Travel Management

Adding Data, Technology & Service–Evolution of the TMC: a guest post on Concur.com/blog

Christopherson Business Travel’s CEO, Mike Cameron, is guest posting on Concur’s blog today.

Mike Cameron, CEO, Christopherson Business Travel
Mike Cameron, CEO, Christopherson Business Travel

Adding Data, Technology & Service–Evolution of the TMC

By: Mike Cameron, Christopherson Business Travel

There’s no doubt the role of the travel management company has changed significantly in the last twenty years. With online booking tools, commission caps and more, travel management companies have been challenged to stay valuable to travelers.

As an industry, we have to evolve in how we manage travel in order to stay relevant. Here’s what Christopherson Business Travel is doing differently and our take on new ways to service travelers.

To continue reading, click here for the original post.

 

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Business Travel Travel Industry

Christopherson to Sponsor Key Travel Industry Events in 2013

Christopherson Business Travel is proud to be an ongoing partner with key industry events in 2013. In addition to several local events, Christopherson will be a sponsor with trade show space at the following national business travel industry conventions:

Concur Fusion, April 16-19, Las Vegas, NV

Fusion2013-1The Concur Fusion conference is for Concur users and potential users. The event hosts over 1,500 attendees and the schedule provides for a broad range of training and networking opportunities.

Christopherson has been a Concur partner for more than six years and manages travel for many of Concur’s corporate and university clients.

Global Business Travel Association (GBTA), August 4-7, San Diego, CA

The annual GBTA convention is attended by more than 5,000 business travel industry buyers and suppliers from the U.S. and several foreign countries. The convention puts valuable industry insight and market knowledge within reach for travel managers around the world.

Christopherson has been a member of GBTA for more than 10 years. We are excited to be making our most significant presence yet at this year’s convention tradeshow with considerable booth space and state of the art technology demonstrations.

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Business Travel Travel Management Travel Technology

AirPortal and Concur: A partnership that fuels the takeoff!

concur and christopherson business travelSynergies can create amazing results. We, at Christopherson Business Travel, know this first hand, having partnered with Concur and leveraging the power of our own internally developed AirPortal® software platform. Fulfillment matters.

As shown in this article, current cost cutting and technology trends are creating a great environment for Concur, providing 35% growth in 2011 and outpacing that number in 2012. CBT ripens that environment by combining Concur with AirPortal® and the expertise of the 12th largest (and fastest growing) TMC in the country. CBT customers must agree, having fueled Concur transaction growth by 157% in 2011 and 169% YTD in 2012, more than quadrupling Concur’s own growth.

The combination of Concur, AirPortal®, and CBT means only one thing: 3… 2… 1… TAKEOFF!

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Travel News

Concur Fusion 2011

Christopherson Business Travel is pleased to sponsor the Concur Fusion 2011 Conference in Las Vegas, from February 15-18. Christopherson has been a partner with Concur for over three years, and our team of online specialists are amazing at implementing and servicing our Concur Travel clients.
Christopherson will have a vendor booth at the tradeshow, and we invite all attendees to stop by and enter to win an Apple iPad.
We are looking forward to a great time, great education, and networking at Concur Fusion 2011. Hope to see you there!