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Business Travel Travel Management Travel Technology

Christopherson’s Online Travel Support & Tools

Not surprisingly, the ability to book travel online is important for many busy professionals. Because we’re known for our travel advisor services and consultative approach; our exceptional online booking tools and support team can sometimes fly under the radar. With our team of industry experts and our company’s preferred partnerships, they are often the unsung heroes of easy booking and travel solutions. So, what makes our online travel support superior above others?

What does our online travel support look like?

Booking travel quickly and easily is a top priority for our busy clients. With our many years in corporate travel management, we’re well-versed in the unique challenges of online booking and support. That’s why we provide three specialized support teams and various online booking tools for our clients. Reliability is a necessity, and our services and technology ensures it runs smoothly.

Christopherson’s online support teams

It can be surprising to learn how complex online booking and support can be on the back end. It’s much more than just connecting buttons and going live. Designing our support team into three specialized groups has proven to be the best way to provide proactive and expert service for our clients. What’s even better, is our online support team are also experienced travel advisors. They often assist in other ways if needed! Here’s a closer look at our online support teams:

  1. Frontline support team – This team is dedicated to the phone and email support of the travelers. They are available to assist with anything the traveler may need while booking online. While most TMCs charge to speak with a support team, this is included at no additional cost for our clients.
  2. Reservation support team – They monitor the reservations going through our automated systems to ensure everything is working smoothly.  They contact travelers when there may be a payment issue, schedule change and handle the processing of our Airbank tickets to online reservations.
  3. Online tech team – This team handles the implementations, updates, audits and general maintenance of our 1000+ online sites.  Working directly with SAP Concur on any outstanding issues and builds, they are SAP Concur certified and regularly attend trainings.

Christopherson’s online booking tools

We work with three online booking tools: Concur Travel, Deem, and nuTravel. Because of our Concur Preferred Partner status and associated customer benefits, we often recommend our clients book through Concur Travel.

Being a Concur Preferred Partner

A Concur Preferred Partner is a travel management company that is recognized by SAP Concur to be fully equipped to manage travel needs, based on their relentless commitment to their clients and technical advancements. The company must also be a leader in the industry and fully aligned with SAP Concur’s mission and vision. They also have a history of constant collaboration with the Concur Travel team.

Christopherson is one of only 23 companies nationwide that hold this exclusive membership. In fact, we were one of the first to receive this distinction as a result of our innovation and integrations. We have worked closely with SAP Concur since 2003, and currently manage more than 1,000 sites for more than 750 companies using SAP Concur.

We are also the first agency to become a Concur Certified Agency. This new designation was earned by Christopherson’s online technology specialists, through training and testing, to ensure complete proficiency in the design and maintenance of Concur Travel sites.

What are the benefits of working with a TMC with Concur Preferred Partner status?

This preferred status is more than just a fancy title. It comes with perksmany that directly benefit the customer. So what does that include?

  • Full and open integration – Being a preferred partner enables us to offer comprehensive service and a commitment to innovation.
  • Priority escalation of Concur Travel issues – Think of this like cutting in line when an issue arises. Our perks are your perks.
  • Cutting-edge service and support – As your company grows, so will your travel program. Being a preferred partner gives us the ability to evolve, not only in the industry, but also as your travel needs change.
  • High quality service and responsive interaction – Being a longtime direct reseller of SAP Concur, you can be assured of high quality service and responsive interaction.
  • Access to Christopherson’s SAP Concur Certified Online Tech Support Team – Our specialists know the inside and out of SAP Concur, and are always available via phone or email.

See why our online travel solutions are continually recognized as one of the best in the industry?  And this is just skimming the surface of our extensive and ongoing services. Interested in learning more? Contact us with any questions or for a demo of our AirPortal technology.

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Categories
Business and Leadership Business Travel Travel Management

Adapting to the Current Shifts in the Business Travel Industry

UntitledIn his book, Winning The Battle For Relevance, Michael McQueen talks about how to stay relevant in a constantly changing world. His principles apply to both businesses and individuals. In one section, he uses a sailing metaphor to describe dealing with change.

Three Rules of Sailing:

  1. You can’t change the wind. As adverse or inconvenient as the wind may be, we must accept that it is out of our control.
  2. You can’t fight the wind. The wind is a greater force than us.
  3. You can’t ignore the wind. If we simply ignore the wind we will be knocked off course or dashed against the rocks.

However, we can utilize the wind to navigate to our desired destination. Simply set your sails based on the current wind and the direction you want to go. In fact, we can even head straight into the wind if that is the direction of our destination. We simply need to tack across the wind until we reach our goal.

The wind is constantly shifting in the world of travel and we need to adjust our sails. Let’s consider some of the shifts we are currently experiencing in the business travel industry:

Categories
Travel Industry Travel Management

Adding Data, Technology & Service–Evolution of the TMC: a guest post on Concur.com/blog

Christopherson Business Travel’s CEO, Mike Cameron, is guest posting on Concur’s blog today.

Mike Cameron, CEO, Christopherson Business Travel
Mike Cameron, CEO, Christopherson Business Travel

Adding Data, Technology & Service–Evolution of the TMC

By: Mike Cameron, Christopherson Business Travel

There’s no doubt the role of the travel management company has changed significantly in the last twenty years. With online booking tools, commission caps and more, travel management companies have been challenged to stay valuable to travelers.

As an industry, we have to evolve in how we manage travel in order to stay relevant. Here’s what Christopherson Business Travel is doing differently and our take on new ways to service travelers.

To continue reading, click here for the original post.