Travel Management Travel News

The United/Continental Merger: A Personal Epiphany

I was recently sitting in a client review meeting with our United Airlines sales representative. I, like most, have been extremely frustrated with the immediate results of the United/Continental merger and how it has wreaked havoc in our travel community. But I was pleasantly surprised with how our United representative took ownership of the situation and the difficulties that have surrounded this transition. She actually shared many points about this process and what has been occurring over the last two months.
One comment in particular stood out above all others. She said, “This was the single largest technology conversion in aviation history and we are working through the technical issues that inevitably accompany a project of this magnitude.” From that one statement, it all began to make sense to me.
Perhaps you could call it a personal epiphany, but I decided I wasn’t going to be frustrated anymore. I couldn’t. Anything of this magnitude can’t be easy!
It was then I took a deep breath and decided to just have patience.

Travel News

A New Player in Atlanta: Welcome Southwest Airlines

Southwest Airlines will begin service to the Hartsfield-Jackson Atlanta International Airport on February 12, 2012. Service begins with 15 non-stop departures each day to five destinations: Baltimore/Washington (BWI), Chicago-Midway (MDW), Denver (DEN), Houston Hobby (HOU), and Austin (AUS), with fares starting as low as $79 one-way.
Your checked luggage continues to fly for free and Southwest Airlines does not charge you a $150 fee if your plans change. Go here read more about the new service and their legendary customer service.

Travel Management Travel News

“There Is No Place Like Home”

I often think about this phrase so eloquently spoken by Dorothy, you know, the star of The Wizard of Oz, and the truth behind it.  I love my home, and though vacations are nice, at some point, I’m ready to be home.

This being said, when walking into a restaurant, I like a warm and friendly feeling, like I’ve walked into the home of a friend.  When shopping at a department store I appreciate a friendly sales associate vs. a pushy salesman.  I am grateful for the bank teller that can answer my questions or quickly find someone who can.  What about checking into a hotel, isn’t it nice to be greeted by someone who makes you feel like you are the most important guest of the day.  Don’t you love the car rental agencies that let you pick out your own car?  For the accountant, a credit card company that makes it easy to reconcile your statement.  I think it’s all about feeling comfortable, much like the feeling you have when you walk in your own front door.  That’s the way I felt when I walked in the doors of Christopherson Business Travel as a new employee, like I’m part of the family.
It all boils down to the worn out phrase “Customer Service”.   As a new account manager with Christopherson Business Travel, I get to hear the glowing compliments from our customers.  It’s rare that I walk into a client’s office or speak with a client on the phone that they don’t make a point of telling me how much they appreciate the service they receive from the employees at Christopherson.  I know why this is…. You are at home with Christopherson Business Travel.  Oh, I realize there is always room for improvement, mostly because if we don’t keep our customers happy, someone else will.  That’s why I decided to share some thoughts regarding ‘pleasing and keeping the customer’.
There are no traffic jams along the extra mile.
Well done is better than well said.
Customers are an investment. Maximize your return.
PeopleSoft ad
You’ll never have a product or price advantage again.
They can be easily duplicated, but a strong customer service culture can’t be copied.

The way to gain a good reputation,
is to endeavor to be what you desire to appear.

In business you get what you want by giving other people what they want.
In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.
Doug Warner
Every great business is built on friendship.
JC Penney
Do what you do so well that they will want
to see it again and bring their friends.


Travel Management

Christopherson Travel Offers Superior Service

Expect great service when you call a Christopherson Travel agent.  Here is just a sampling of what our clients say about our travel agents:
“Thank you for your INCREDIBLE patience getting his flights booked. I can’t believe how gracious you have been over this fiasco. We truly appreciate everything you have done. ”  (Heather)
“She always goes out of her way to help in any way I need, no matter what the crisis. And let me tell you, we have a crisis regularly!!! I sure appreciate all she does for me. ” (  Rena)
An incredible asset to your company. She always has a good attitude, is VERY knowledgeable, and is unbelievably patient with us.” ( Mary )
“I just wanted you to know how much I appreciate him. He cheerfully fulfills my every request – no matter how random, impromptu, or difficult. I can always count on him to not only respond quickly, but with a smile and a kind word (and of course, he always finds me the best flights). It’s clear to me that he cares about his clients and wants to give us the best service. ”  (Cathy)
“I just wanted to thank you for all that you do for our company and tell you that I love Christopherson Travel and Melissa is such a great employee. I thoroughly enjoy working with her and other employees at Christopherson. You guys are the best.”  (Alisa)
Thanks again for all of your help. You are a miracle worker, and you make my life so much easier!!  ( Kathleen)