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Delta Partially Returning Complimentary Meals

Delta does it again.  While most airlines are cutting out snacks and even beverages from their service, Delta announced they are reinstating complimentary meals.  Starting with economy class, Delta began offering free meals late last year for a trial period. Testing out ways to improve customer satisfaction, most fliers were surprised to see the once commonplace amenity again.

Beginning in March, they will offer meals on long-haul domestic flights between JFK and Los Angeles and San Francisco. Later this Spring, complimentary meal service will be added to 10 other major domestic markets including: Boston to San Francisco; Los Angeles and Seattle; Washington National to Los Angeles; JFK to San Diego, Seattle, and Portland, Oregon; and Seattle to Fort Lauderdale, Orlando, and Raleigh-Durham.

Are in-flight amenities, like complimentary meals returning?

After merges and cutbacks, complimentary meals and even drinks from airlines seemed to be a thing of the past. Now, in an effort to improve customer satisfaction, airlines are returning to these staples. Some have even surpassed the traditional in-flight meal to offer higher value products.

  • United, Delta and American have dramatically improved their airport lounge catering services, offering healthier and fresher options
  • United’s Polaris Class offers locally sourced and seasonal fare
  • Delta’s Intercontinental One Suite also provides a five course meal based on seasonality.
  • JetBlue and American are vying for best in-flight products and service among the legacy carriers.

Delta was the first airline to bring Wi-Fi to domestic flights.  Then in-seat power outlets.  Now meals.  What will be next?  Massage chairs in first class?  Spa services? Massage therapists available after the meal?  One can only dream…

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Delta One Suite

I am constantly amazed by how Delta Air Lines continues to wow travelers. Even after widespread power outages causing cancelled and delayed flights last week, Delta announced their new international business class service, Delta One suite.

Delta One Suite – International Business Class

Delta claims they are the first carrier to offer an all-suite business cabin. This sophisticated business class will consist of ultra wide seats, increased storage, an 18-inch entertainment system and much more. I am most amazed by the increased privacy with individual sliding doors. Not only can you fly comfortably in a fully-reclining seat, but your full-height sliding door will make you feel like you’re falling asleep in the privacy of your own home.

When To Expect Updates

Delta has said the pricing for the new suites will not change from the current Delta One pricing. These suites are expected to be available in Fall 2017, starting with the Airbus A350 fleet. They will then add suites to their Boeing 777 fleet. Already established features of luxury will continue, such as chef-curated meals, wine pairings, Westin Heavenly in-flight bedding, amenity kits, and in-flight lounge wear.

Tim Mapes, Delta’s Senior Vice President said. “Delta continually listens to customers and responds with products that deliver what they want. . . Added comfort and privacy are important to business travelers, and that drove the design of the all-new Delta One suite.” This philosophy is one reason why they are one of my favorite airlines to fly with. (Their cookies might be another reason.) They have a knack for defining traveler pain points and then delivering the best solution available. For example, their new checked baggage system replaces the traditional baggage sorting system with RFID scanner technology. Soon you will be able to determine the exact location of your luggage through their Delta App! Free in-flight entertainment is another feature they have customized over their competitors.

Overall, Delta’s new Delta One suite follows suit with their brand, providing luxury and comfort from the moment you walk on board. Whether you are a business traveler or traveling for leisure, don’t miss out on an opportunity to try out Delta’s latest comforts.