Travel Industry Travel News

Airport Service Quality Awards Announced

Have you ever wondered which airport ranks number one by travelers?

There are several airports I travel through on a regular basis, but I’ve only had a few opportunities to experience the airports that have earned the Airport Service Quality Award. Among airports, this is a coveted and prestigious award that they work hard to obtain.

The Airports Council International has tallied information gathered from travelers who complete questionnaires at airport gates, and for North America, the top five airports are Indianapolis (who also won this award in 2010 and has scored in the top three every year since), Ottawa, Tampa, Sacramento, and Jacksonville.

In Europe you will receive the best customer service in Moscow Sheremetyevo, Malta, Edinburgh, Keflavik, and Zurich. Seoul Incheon, Singapore, Beijing, New Delhi and Hong Kong rank highest in Asia. Cancun took first place in Latin America and in Africa, you will want to experience Cape Town. In the Middle East, it won’t surprise you that Abu Dhabi scored gold twice, for best airport and most improved airport.

Click here to see the full report.