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Business Travel Travel Industry

Delta Air Lines Continues to Invest in Los Angeles

delta_airlines_logo1Delta Air Lines continues to invest in their presence at Los Angeles International Airport (LAX) and in meeting their clients’ global travel needs. Some of their exciting 2013 milestones are:

  • Commenced a $229 Million renovation at LAX which, when complete, will feature four new check-in islands, a new baggage claim area, same-floor security check-in with 10 lanes and even more restaurants and shopping options
  • Closed on their 49% equity stake in Virgin Atlantic Airways, giving Delta non-stop, twice daily LA-London service on Virgin’s industry-leading product. This service will commence in January 2014.
  • Launched a new “Shuttle Service” on the busy L.A.-San Francisco route with 15 daily hourly trips with a top-of-the-hour memory schedule similar to the East Coast shuttles between New York and Boston/DC/Chicago
  • Standardized flat-bed seats with no-step over aisle access in business class on all Delta transoceanic daily international flights from LA to Sydney and both of Tokyo’s airports, Narita and Haneda
  • Launched new destinations from LAX including Seattle, Portland, San Jose (CA), Nashville, Spokane, Cancun, Puerto Vallarta, and San Jose (Costa Rica)

Delta recently announced the best 3rd quarter financial results in their history. They are performing well on all fronts.

The airline also won in double categories in The Beat’s sixth annual Readers’ Choice Awards, for Most Admired Airline and the Supplier of the Year.

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Business Travel Travel Industry

Airports Develop Loyalty Programs

loyalty programs in airports

Following in the footsteps of airlines, hotels, and car chains, airports are now finding their way into consumer loyalty programs.

Burbank’s Bob Hope Airport is the first in California, and one of approximately 170 airports in the U.S. and Canada to implement the program for airport travelers. The Burbank Airport saw 5.9 million passengers pass through its doors in 2007. By 2012, those numbers had dropped to 4 million. That translates to less revenue for the airport, its vendors, and shops.

In an effort to halt the decline in passenger numbers, the airport has created a loyalty program that will give you miles for every dollar you spend. You can earn miles on your favorite airline or you can apply the points toward your Hilton HHonors account. Simply register your card online at ThanksAgain.com/BUR and then register your credit or debit card. The airport is hoping this program will attract people who would normally fly into LAX or any of the other surrounding airports in the area.

In general, smaller airports are easier to navigate than the larger airports. Traffic is lighter and once you’re inside, lines tend to be shorter. But loyalty programs aren’t just for the smaller airports. Dallas Fort Worth (DFW) also started a similar program in June.

“The DFW Customer Rewards Program is a great opportunity for travelers to benefit even more from the amenities they now value at DFW,” said Jeff Fegan , CEO of DFW Airport. “Whether spending money on parking, a gift or a quick bite to eat, travelers are now able to accumulate miles to redeem with their favorite airline, simply by buying what they’re already buying at the Airport.”

Such loyalty programs are a great way to add miles to your frequent flyer accounts or hotel programs. If you’re interested in joining you can register at ThanksAgain.com.