Categories
Business Travel

Why Booking Travel Yourself Loses You Money

One of the major objections you hear from business executives is: “why would we use a Travel Management Company when employees can just book travel through existing consumer online booking tools?”  Well of course, much has been written about the many benefits that a Travel Management Company can offer, and the savings that they can deliver, so I decided to go in a different direction and conduct a small experiment.

The travel booking experiment

Basically, I wanted to see the time it took me to book the same round-trip (including air, hotel, and car) in a leading online consumer booking tool vs. a leading online corporate booking tool. I shopped for low to mid-range bookings but I decided to not follow any additional budget or travel policies.

The results

My findings?  It took me an extra 5 minutes to book travel online than through a corporate booking tool.

Then I wondered the time it would take over a year. Let’s say an employee travels for business two times a month. That’s an extra 120 minutes, or two hours, a year spent booking travel online.   In other words, if you’re a business owner with 100 employees, you stand to lose 200 hours annually just by booking travel through online sites. 

Now, count in your employee’s prospect lunches, client dinners, and other superfluous activities.  This seemingly simple task ultimately wastes your employee’s time and the company’s money. My experiment merely scratched the surface of unmanaged time due to travel booking. And as I mentioned, it didn’t account for additional budget constraints or travel policies. Travel management companies, like Christopherson Business Travel, allow employees to do they job they were hired to do. Let them get back to work while your travel management is in good hands.

Categories
Travel Management

The Downside Of Using Online Booking Sites

When the time comes to book upcoming business travel, many companies ask their employees to take on the responsibility. They are often told to use public online booking sites or book directly through the website of a specific airline or hotel.  Though this may initially seem like the easiest way to book travel, it often isn’t the best solution for a company.  Here are our top five reasons why booking through online sites are not always the best option for corporate travel management:

What every company should know about online booking sites:

  • Time.  It takes time to shop every airline website for the best deal. Your employees should be focusing on their ‘real’ job, not bogged down by price checking travel on different sites.
  • Hidden Charges.  Most online booking websites and airline websites charge a service fee.  In many cases, it is hidden in the small print with the taxes and then further buried in a hyperlink.  Additionally, they are often missing out on vendor discounts or bundled deals by booking for themselves.
  • No Travel Policy Enforcement. What stops your employee from booking a more expensive hotel or choosing a first class seat? Without an enforcement on travel policy, what may seem like a tiny splurge to them, could be taking a toll on your bottom line.
  • Duty of Care. When a traveler books from an outside source or multiple sources, the only way the company can provide their duty of care obligation is to have the traveler email a copy of each segment of their trip to one person in the organization.  It is that person’s responsibility to keep track of each traveler. That can easily get confusing and stressful should something go wrong.
  • No Data. Companies typically have no data to negotiate better rates when available. We often see that internal reporting and analysis of their travel management is also lacking.

Working with a TMC provides additional benefits

Travel management companies, including Christopherson Business Travel, specialize in understanding these downfalls and provide solutions for your business travel needs. Whether it’s keeping employees within your travel policy, or just the convenience of booking, there are many benefits to using a travel management company. Though our clients can customize their plans, below are a few of the benefits that are always included for our clients.

  • Discounted and negotiated airfares, hotel and car rental discounts.
  • Company travel policy, so your travelers can’t book Business Class and stay at the Four Seasons without your knowledge.
  • Christopherson’s partner discounts – we have discounts with airlines and at more than 40,000 hotels in over 170 countries.
  • Travel approval notification for managers, if desired.
  • Safety and security alerts for Duty of Care responsibility, using geo-location technology in case of an emergency.

Christopherson Business Travel has more than 60 years of experience with business travel management. Combine that with our mobile travel technology and superior customer service, and it’s no surprise we have a 97 percent client retention rate. Please contact us to learn more about our corporate travel packages or read or recommended blogs below.

Read next: What Are The Benefits Of A Travel Management Company

 

Categories
Travel News

Christopherson Growth Story Featured in Utah Business

It is a privilege for me to be a 5+ year employee of Christopherson Business Travel.  I have watched the company grow significantly in recent years and never tire of hearing stories of earlier years’ challenges, strategy, and decisions that paved the way in developing the company.   This month Utah Business magazine ran a feature article regarding Christopherson’s growth history that I enjoyed reading and hope you will, too.

Categories
Business Travel Travel News

New Client Maximizes Return on their Travel Investment (ROI)

This new client found us on Google.  Not being satisfied with their present provider’s service or the cost for that service decided to make a switch to Christopherson Business Travel because CBT offered additional services, exclusive technology, and competitive transaction fees.

This new client was very surprised at how soon and how much they were able to save in just the first month with CBT.  Their initial goal was to convert most of their travel to our online booking tool.  While waiting for the online booking tool to be customized for them, our full service agent was able to save them an average of 23% on each trip (air, car, hotel, and fees). Our experienced, knowledgeable, and professional agents provide exceptional customer service AND positively affected this company’s bottom line. Now—that’s something to talk about!