Business Travel Travel Management

Questions To Ask When Looking For A New TMC

Every travel program is different and we get A LOT of different kinds of questions during our initial conversations with our clients. These questions can cover such topics as duty of care, technology, quality control, integrations with third party tools, etc. You need to make sure your new TMC is equipped to provide the travel program unique to your own needs for the company and your travelers.

The 4 need-to-know questions to ask your potential TMCs:

1) Please include and EXPLAIN your pricing. Some companies will present a seemingly affordable and simple fee structure with a lot of fine print. At Christopherson, we offer simplified pricing every time, without the fine print.
2) Who will we be working with? A potential travel management partner should be able to provide detail on the service team assigned to the account. The Account Manager is responsible for working with you to make your travel program a success. No matter what your desired service configuration is, at some point your travelers will work with an agent and that experience should be stress-free. Christopherson proudly employs some of the best travel professionals in the industry with our account managers averaging over 20 years of experience and our agents averaging over 25 years of experience.
3) Explain your implementation and training processes. You want your travel program to be successful and your travel management partner should strive to make the onboarding process as painless as possible for your travelers. At Christopherson, our priority is to quickly and efficiently transition your travel program while tailoring our timeline to meet your needs. During implementation, we will collaborate with your travel arrangers to design a training and onboarding program which fits into your company culture.
4) What about your technology platform sets you apart from the competition? Christopherson offers both AirPortal 360, a technology platform that integrates both full-service and online travel management, and a choice of three powerful online booking tools. There is so much about our technology that sets us apart, they need their own blog to showcase each feature! Like how we address duty of care responsibilities, hotel attachment rates, or technology integration.

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Business Travel Travel Management

When to Consider Moving to a New Travel Management Company

Thinking about changing travel management companies (TMC) may seem like a daunting task, but with improved technology and a strong TMC partner, making that switch can be seamless, and will result in higher traveler satisfaction while also increasing your cost savings.

Think about your current TMC and ask yourself the following questions:

  • Is your travel agent always warm and friendly?
  • Are your agents always going the extra mile?
  • Does your TMC negotiate directly with airlines, hotels and car rental companies on your corporation’s behalf?
  • Does your TMC continuously provide you proactive strategies to help you save money on your travel program?
  • Does your TMC offer the latest technology for your travel manager, travel arrangers and travelers?

If you answered “no” to any of those questions, you should definitely consider researching a better alternative.

Christopherson Business Travel is the independently owned leader in intelligent business travel management, online travel tools and business travel resources. Of utmost importance to Christopherson is a dedication to meeting the unique need of each customer. With that in mind, the Christopherson team–from the agents to the software developers to the account managers (and everyone in between)–works hard to configure, deliver and maintain a cost-saving, individualized service option for each client.

If you’re contemplating a switch from your current TMC, please don’t hesitate to contact me for more information on how Christopherson can improve your travel program and save you money.

Travel Management Travel Technology

Christopherson Business Travel — A Technology-based Travel Management Company

I Love Technology

I love technology because of all the interesting things you can do and build with it. I love how it can bring a wealth of knowledge directly to me in mere seconds. I also love how it can bring people, separated by thousands of miles, together. Technology allows me to store the contents of an extensive library on a disk that fits in the palm of my hand. I can take pictures, listen to music, talk face-to-face with my wife and kids, search the internet, read a book, and play games on a computer that I carry around in my pocket.

A Trip Down Memory Lane

As a teenager I introduced my parents to a personal computer (PC). If I remember it correctly, it went something like this:

Me: “Hey Mom and Dad this is a computer.”

Dad: “What is that?”

Me:  “That is a mouse.”

Dad: “A mouse?”

Me: “Yes a mouse.”

Dad: “That’s weird. What is it for?”

Me:  “You hold it in your hand and then move it around to click on things.”

Dad:  “Wow that’s amazing, can I try.”

Me:  “Sure, just move it over there and then double-click.”

Dad:  “What do you mean?”

Me:  “I mean click the button twice.”

Dad:  <Click> … <Click>

Me:  “No, you need to click it faster…”

Let me just say it was a frustrating, yet rewarding process. I was eventually able to teach my parents how to double-click a mouse, browse the internet, send email, create Word documents, and change the wallpaper (one of my father’s favorite things). My father had a love of learning and the internet brought a wealth of information right to his fingertips. That was about 12 years ago. Technology has obviously evolved a lot since then and continues to evolve at a rapid pace.

Christopherson’s Business Travel Technology

Travel technology is particularly evolving more quickly than advancements in other industries. We all know that traveling is an expensive, yet necessary part of doing business in a global economy. Managing a corporate travel budget can be challenging and expensive. However, here at Christopherson Business Travel we have made the process much easier.

One of our main focuses as a technology-based company is to provide the tools business travel managers need to manage their travel budgets, keep track of employees as they travel, run accurate reports and access essential data. We have conveniently packaged these tools into a web portal (definition: a doorway, entrance, or gate, especially one that is large and imposing), appropriately named AirPortal®. Throughout the last year, Christopherson’s software development team has completely rebuilt AirPortal® to bring it up to date with the latest web technology standards. Over the next three to six months we will be releasing a slew of new tools and information within AirPortal®. We look forward to sharing more about these enhancements and updates in the coming months.

Please stay tuned.

And if you’re interested in learning how Christopherson’s Business Travel technology can help your company save time and money, please contact us.