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Business Travel Vacation Travel

15 Amazing Complimentary Travel Perks at Virtuoso Hotels

Local seafood is part of the tasting menu at Ecuador’s Casa Gangotena, a Virtuoso property.
Local seafood is part of the tasting menu at Ecuador’s Casa Gangotena, a Virtuoso property.

Christopherson Business Travel and the company’s leisure division, Andavo Travel, have been a valued member of the Virtuoso luxury travel consortium for more than 16 years. With nearly 9,000 elite travel specialists from more than 335 agencies in 25 countries, Virtuoso is the world’s most exclusive network of travel advisors. So exclusive, in fact, that only 1% of all travel agencies are invited to join.

Although we are an independently owned and operated travel agency, we have a world of resources at our fingertips through the Virtuoso network, which opens doors and provides access to sites and events not available to the general public.

When you book a Virtuoso hotel or resort through a travel agency that’s a Virtuoso member, you’ll get access to complimentary amenities, regardless of whether you are traveling for business or pleasure.

Quite often, these free amenities are daily breakfast, upgrade at time of booking (subject to availability), early check-in/late check-out (subject to availability), and one other individualized amenity of the hotel’s choosing. Curious about what one of those individualized amenities might be? Check out this Virtuoso article that outlines “15 Amazing Complimentary Travel Perks at Virtuoso Hotels.”

Categories
Business Travel Travel Management

Travel Agency or Talent Agency?

Is Christopherson Business Travel a travel agency or a talent agency?

I’d say that in order to be a successful travel agency, you first have to be a successful talent agency.
Some may wonder, how did Christopherson grow from $1 Million to $287 Million in just 22 years? In order to achieve this, there are three basic points on which we focused:

  1. We hired the right people
  2. We developed a unique value proposition
  3. We shared the wealth, with those who generated it

Hiring the right people means putting together a team that has the ability to help you develop a superior value proposition, which will, in turn, provide monetary returns to your company. Then, if you’re willing to “share the wealth,” those “right people” will want to stay with you and the cycle of investment, return, and growth will continue. It sounds cliche, yes. And it sounds simple. But it begs the question: “Why doesn’t everybody do that?” Most businesses probably do, but many don’t.
Talent Management 101 says:

  • People want to be listened to
  • People want to be empowered to make decisions
  • People want to be part of a growing and successful organization
  • People want to receive incentives, which reflect their contribution to the success

So yes, we learned early on that we are a talent agency. We identified the best people in the travel industry, we hired them, and we keep them!

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Business Travel Travel Management Travel Tips

The Security of Knowing Where Your Travelers Are

There is something called “duty of care,” which is a corporation’s legal and moral responsibility to their employees who travel for business. It was defined by Dr. Lisbeth Claus, a human resources professor at Willamette University, as “the obligation employers have for the health, safety, and security of their employees when they travel across boarders.”
Knowing where your travelers are is crucial to maintaining this responsibility. Companies can avoid a lot of stress (and potential legal fees) by having plans in place prior to any type of emergency, whether it’s weather or terrorist related, or due to traveling in high-risk areas. There are many programs available to help keep travelers safe and help keep employers out of the court room, including large organizations such as SOS International or training provided by Kevin Coffee, President & CEO of Corporate Travel Safety.
For a corporation, the first step is creating and implementing an internal plan of action. The second step is having a tool available that will assist in locating travelers at any given moment. Christopherson Business Travel has developed (and makes available to clients) SecurityLogic®. This proprietary technology allows a company’s travel manager the ability to view real time data of where travelers are at any given time (including flights, hotels, and addresses) based on reservations booked through Christopherson. To learn more about SecurityLogic® and the many others services provided by Christopherson Business Travel, contact us to set up a demo.

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Travel News

J.D. Powers and Associates Travel Ratings

Every year J.D. Powers and Associates surveys thousands of people, including thousands of travelers, hoping to make life easier for consumers. As an Account Manager for Christopherson Business Travel who works closely with travelers and travel managers, I feel that the results of this survey can be very valuable as decisions are made that can significantly affect how pleasant a travel experience can be.  These results will not only assist corporate road warriors and business travelers, but those who travel for leisure  can certainly benefit from the results of this survey as they research car rental companies, hotels and airlines.  To read about consumer satisfaction among major travel industry vendors click here.

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Travel Management Travel News

Airline ancillary fees… Working out the frustration

I attended a webinar this week and was thrilled to discover what I think is a great step in the right direction when it comes to identifying and clarifying some of the extra costs of airline travel today.  If you have the right credit card, you can now receive reports through AirPlus International on award  fees, baggage  costs (first bag, second bag, etc.), services fees (upgrades, standby, bulkhead etc.), onboard charges and miscellaneous charges.  AirPlus is certainly taking this subject very seriously and even though it is not a perfect solution, it is the best one out there today.
“The AirPlus Ancillary Fee Reports are designed specifically for corporate travel managers to gain insight into airline ancillary fees! AirPlus is the first payment provider to offer such clarity.
A set of five detailed reports are available monthly for AirPlus Corporate Card customers and are based on a company’s card data. These reports are compiled using reporting data sent through by airlines and include hundreds of different fee types! Gain control over these fees with the transparency that AirPlus brings with these new reports.”
These reports include robust details for further data mining and reporting. They include the type of fee, the airline, the ticket/document number of the fee, the passenger name and amount. This data is useful for budgeting a company’s future travel program spend and may prove useful in supplier negotiations.

Categories
Travel News

Charge me a service fee, please…..

Are there service fees you would be glad to pay an airline? Here are the top five service fees people would be happy to spend their hard-earned money on.
1. Priority Takeoff. Yes, we know the airline has no control over how quickly its planes are allowed to take off. But what if – and this is strictly hypothetical – the airline could pay the tower to push its planes to the front of the line, and then pass the cost of that bribe on to the passengers? I think most passengers would be willing to scrounge up an extra $20 if the alternative were spending two hours waiting to get onto the runway.
2. Expanded Movie Selection. It’s awfully nice of the airlines to offer a selection of movies for in-flight entertainment, but you’re often stuck with a limited selection of family-friendly fare. (Even though the dancing-penguin movie makes us all want to cuddle and eat smores a flight spent with Marilyn Monroe or Marlon Brando might make the flight more…well… enjoyable). What if you could pay $5 to have your pick of any film in the Netflix collection? It would make a long flight a little more bearable if you could watch a movie you actually wanted to see.
3. Buffet-Style Meals. Now that all the airlines charge you extra for in-flight meals anyway, it’s only fair that we get a little choice in our food. So instead of paying a fixed fee for a tray with fixed portions of entrees and sides, why not set up a small buffet in the galley and let passengers pick and choose which items they want on their plate?
4. Cockpit Visit. Remember when you were a kid, and you got to go visit the pilot in the cockpit and see all the awesome buttons? That all went away after Sept. 11, but I’m sure there are some well-off folks who’d be willing to shell out to let their kid have the same experience. Our proposal: Make the parents pay to have a second air marshal on the flight who can escort the kid to the cockpit and make sure he doesn’t hijack the plane.
And my favorite….
5. Priority Disembark. It’s one of the worst parts of flying: You finally finish your flight and taxi to the gate, then have to wait 15 minutes while everyone in front of you stands in the aisle getting their carry-on luggage. What if you could pay a fee to cut to the front of the line? Imagine this: “Thank you for flying with us today. Please remain seated until our priority guests have had a chance to retrieve their belongings and exit the airplane.” Of course, any non-paying guest who tried to make a break for it would be tackled by the air marshal.
Source: Mainstreet.com

Categories
Business Travel Travel Management

Upgrade me please…

After scanning through various articles this week I came upon one titled How to Score an Upgrade: Air, Car and Hotel on CNN Money.com.  I was so enthralled that I thought I would share parts of it with you along with some extra’s from Christopherson Business Travel.

AIR:

Your odds: One in one hundred.
Pick your plane wisely. Passengers on certain Boeing 757s (with 26 first-class seats to 158 in coach) have a better shot than those on an Airbus 320 (12 first-class, 126 coach). Check out a plane’s layout at seatguru.com.
Scope out the cabin. The more empty seats in first class, the better your chances of landing one. To check out the load factor, go to the airline website just before check-in, start to book a business-class ticket, and click “view seat map”.
Ask at the right time. The best day for upgrades is Saturdays; fewer elite travelers fly then. Go to the agent and say something like: “If you need to bump people from coach to first, please consider me. I’m low maintenance — and my back is killing me.”

HOTEL:

Your odds: One in five.  Occupancy rates for the first half of 2010 were estimated at a dismal 56% (down from 63% in ’07), reports Smith Travel Research.
Ask your Christopherson agent for negotiated specials. Christopherson has negotiated rates in various cities where you might be traveling to. For example, most likely when booking the Christopherson rate at the Hilton in Salt Lake City your chances for an upgrade are good plus you receive a complimentary loaded buffet breakfast, free parking, free internet and double Hilton points.
Stay at business hotels on weekends. You can improve your upgrade chances by staying Thursday to Sunday vs. midweek.
Ask multiple times. Use the special-requests option when booking your hotel.  Once your reservation has been made by a Christopherson specialist, call the hotel directly. Talk to the desk clerk at check-in, “We’re here celebrating special event. Any chance of an upgrade?”
Check in late. Most guests show up around 3 p.m., so arrive after 7, when the front desk knows which rooms are left.

CARS:

Your odds: One in 20. Many car vendors cut fleets in 2008 and 2009, making upgrades less common.
Choose the right car. If a company runs out of the vehicle class you reserved, you will be upgraded. Book a midsize car — it’s the most in demand.
Reserve at the right time. Friday nights and Monday mornings are peak pickup times. That means there’s less chance the car class you specify will be available.
Ask for special offers. Ask your Christopherson agent for any free or discounted weekend days (Avis coupon code TUCAO53 and mention your corporate AWD number. Exp 4/2011. Coupons available at Christopherson Business Travel while they last). Check with your credit card company or coupon travel magazines.
For more information Christopherson’s corporate competitive advantages please contact one of our account managers at allam@cbtravel.com.

Categories
Travel News Travel Technology Vacation Travel

In case you haven’t heard….

After a review of Avis Budget’s $1.33 billion bid by Dollar Thrifty’s board of directors, Dollar Thrifty turned down the offer.   Even though Avis’s offer is higher than the $1.13 billion dollar offer in place with Hertz, Dollar has decided to decline Avis’s offer.
The Department of Homeland Security (DHS) has set Sept. 8 as the effective date for a new $10 fee on foreign visitors, which will help fund the new tourism promotion program created by the Travel Promotion Act.
Enterprise Rent-A-Car will start delivering electric cars to some non-airport locations in January.
The company will initially deliver 500 Nissan Leaf vehicles to neighborhood branches with the infrastructure to support the cars.
Tourism businesses in the Gulf Coast region could lose between $7.6 billion and $22.7 billion in visitor spending over the next three years, according to research commissioned by the U.S. Travel Association.  In addition to developing recommended actions for the government, U.S. Travel  endorsed an idea  earlier this month where BP would set set up a $500 million emergency marketing fund that would be disbursed as grants to local destinations for information and marketing campaigns.
Spirit Airlines… another fee?  When speaking with an airport employee becomes an option rather than a necessity, Spirit Airlines is thinking about charging for that service, CEO Ben Baldanza told ABC News on Tuesday. “When there’s a way for customers to do it themselves electronically, at that point, we could consider charging a few dollars to interact with a human,” he said. “But if the only way we can do the transaction for you is to talk to a human, we’re not going to charge you for that.”

TSA Week at a Glance: 7/26/10 thru 8/01/10 – www.tsa.gov

  • 8 artfully concealed prohibited items found at checkpoints
  • 18 firearms found at checkpoints
  • 6 passengers were arrested after investigations of suspicious behavior or fraudulent travel documents
Categories
Travel Management Travel News Vacation Travel

Combining Business Travel with Leisure Travel

Have you ever been on a business trip and wished you could see more than just the inside of a plane, rental car, hotel room, conference room, etc.?  Well, here is your solution, at least if your business travel takes you to the beautiful state of Utah.
Did you know that Utah has 7 national parks (Arches, Bryce Canyon, Canyonlands, Capitol Reef, Zion, Great Basin and Natural Bridges), with many more national parks nearby including Yellowstone National Park, the Grand Canyon and Mesa Verde?  We also have 7+ national monuments and plenty of national forests.
Utah has enough to keep everyone happy and busy including everything from snow skiing to water skiing, caving to climbing, cycling to hiking, sailing to flying and ballooning to rafting.  You already know that we have the greatest snow on earth and you can be snow skiing in the morning and hiking Zion National Park in the evening all during the same season.
When you come to Utah, don’t miss out on the natural beauty that is easily within a day’s drive of where ever you may be doing business.  You also won’t want to miss out on some of our great restaurants, Café Diablo near Capitol Reef, the Bit and Spur near Zion National Park, and the scrumptuous local restaurants in the Salt Lake area such as Faustina, The Oasis, The Tin Angel, The Rio Grande and many more.
For more information, please visit the websites of the Utah Travel & Tourism or the Salt Lake Convention and Visitors Center
For travel arrangements for business or pleasure the travel agents with Christopherson Business Travel and Andavo Travel will be happy to assist you with the highest level of service.  Please contact us at 801.327.7700, 866.327.7650.   Prepare yourself for an adventure that you’ll never forget and start enjoying your business trips!

Categories
Travel Management

Your airline ticket… five things to remember

  1. You aren’t guaranteed travel  – You should always prepare for the worst, and make sure you know how to contact the airline and any other providers, such as a hotel or cruise line, where reservations could be disrupted by flight troubles.
  2. You aren’t guaranteed a seat – That irritating industry practice of selling more tickets than there are available because passengers with confirmed reservations on a flight sometimes fail to check in continues on.  Can you imagine showing up to a baseball game with tickets in hand, only to be told the game was overbooked?
  3. You can be kicked off a plane – Barefoot passengers, drunk and/or abusive passengers, foul-smelling passengers, or passengers who refuse to buckle their seat belt can all be removed from the plane…Yae!
  4. You can get a refund, sort of -There are two kinds of refunds, voluntary and involuntary. Voluntary refunds apply only to refundable tickets.  However, even nonrefundable tickets can be refunded under certain circumstances. If an airline cancels your flight you’re eligible for a refund or some other form of compensation. Forced situations like cancellations due to mechanical issues, and schedule irregularities that result in canceled flights are all cases where airlines are required to provide a refund or credit toward travel at a later date.
  5. Your ticket is not transferable – You can’t resell your airline ticket. Why? The industry says it’s for security reasons: Who’s to say you’re not buying the ticket for someone on the no-fly list? It could also be argued that the rule is all about forcing you to buy new tickets when you simply want to give a ticket you’ve bought to someone else.
Categories
Travel News

TSA Update ~ DELTA

May 24, 2010 – Delta Air Lines continues to work with the TSA to ensure ongoing compliance with TSA Secure Flight Passenger Data (SFPD) standards. Adherence with the required TSA Secure Flight Passenger Data standards is required for Delta and all airlines for travel to/from/through the U.S. effective November 1, 2010. Specifically, the regulation requires customers to supply the SFPD information at the time of ticketing. This includes full name, date of birth, gender and optional redress number.
Agencies are asked to provide SFPD information by July 1, 2010. While Delta will continue to accept agency reservations without complete SFPD data beyond July 1, passengers whose flights depart on November 1 or later will be required to see a ticket agent if SFPD was not included in their reservation.
All airlines with flights to/from and within the United States will be required to adhere to SFPD standards, including Delta’s joint venture partners – Air France and KLM. These partners are under separate TSA timelines. Specific Air France and KLM TSA Secure Flight information will be communicated separately.
It should only be a matter of time before the other airlines will be making official announcements regarding their timelines. We appreciate your cooperation in helping to be prepared to meet this important TSA requirement.
Additional Resources
• Complete information on Secure Flight can be found at • A complete list of acceptable forms of I.D. can be found at www.tsa.gov/what_we_do/layers/secureflight/index.shtm
• Information on the Redress process can be found at www.dhs.gov/trip
• For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov

Categories
Travel Management Travel Technology

I would like to file a Report please…..

The Account Management team at Christopherson Business Travel is constantly being asked for help in ways to enforce compliance to travel policy guidelines and rules.  We recommend travel data reports to accomplish this.
Ever wonder who is always booking last minute, continually making changes, utilizing a favorite vendor when another might be less expensive?  Want to make sure you are meeting your commitment goals with preferred vendors?  Perhaps it might be a good idea to get a daily report on tickets booked the day prior to moniter if a certain trip is necessary or five people are attending a tradeshow when three people would be sufficient.   How a about credit card reconciliation report?!
Our DATALOGIC tool powered by iBank is one of the most powerful reporting tools in the industry.  DATALOGIC reporting delivers over 120 standard reports and a virtually unlimited number of user defined reports upon demand or on a scheduled broadcast basis. With DATALOGIC reporting your can focus on Spend Analysis, Supplier Management, Policy/Risk Management, Activity Management, Spend Management and Reconciliation Analysis.
As a Christopherson Business Travel client you are given access to DATALOGIC to design, produce and deliver your own reports on the fly.  Not enough time to do this?  Not a problem.  You tell us what you need we find or create the report for you and send it out as frequent as desired.
Remember –  there is never a fee for DATALOGIC access or to receive reports.
Please let us know if you would be interested in a demonstration of how this tool can make your life simpler and less stressful.  Contact Christopherson Business Travel for a demonstration today.  allam@christophersontravel.com
Air Activity Report 101 created, broadcasted and filed.  Now go have a great day!

Categories
Business Travel

Shall I drive my own car… or rent one?

Owners, financial guru’s and sourcing managers, mileage reimbursement is a huge expense when employees drive their own cars for work purposes.  Did you know that based on a reimbursement rate of $0.50 cents anything over 120 miles driven by using a personal car is more expensive than renting one?   Companies both large and small that require their employees drive their own cars are reevaluating the reimbursement process and switching to renting cars instead.  Enterprise and Hertz (their off airport locations called Hertz Local Edition) both have programs that will bring your rental car to you.  The car will be delivered to your home in the morning and then you drop it off at the rental office and they will take you home.  It’s very slick and easy.  Here are a couple of other reasons why renting a car makes more sense then driving your own.  1- Less chance of breaking down on the road.  A rental car will usually have less miles and the necessary maintenance will have just been done.  Plus if it does break down you don’t have to foot the bill for the repairs.  Yes!!!  2- Less wear and tear on your own car.  Consistant long distance driving will wear your car out much faster than normal.  Save those miles on your own car and put them on a rental.  3- Renting a vehicle will give you the opportunity to try out a car you might want to own some day.  With National Car Rentals “choose your own car” program you get to decide from several makes and models which car to drive.  Perhaps a PT Cruiser… or a hot Dodge Charger has been on your list to try out.
Here is a mileage calculator link by Enterprise Car Rental that will help you determine if driving a personal car versus a rental car would be the greatest value.  Plug in the numbers and it will automatically calculate it for you.  Rental rates are based on current Enterprise daily rates and are also changeable.
To reserve your rental car contact any one of our professional travel consultants at 801-327-7700.  You’ll drive away happy!

Categories
Travel News

For all those business travelers caught in the recent snow storms–listen up!

If you were that business traveler, had booked your travel through Christopherson, and were stranded in any of the recent east coast snow storms; you were in good hands. Why—because the last time you were stranded we took exceptional care of you then. This situation happens every year and every year our agents amaze me in how they service our clients. Here are just a few ways they assisted stranded passengers over the past few weeks.

  • Made the calls to the airlines and were on hold for hours—one agent 5 hours changing an international flight.
  • Provided clients with waivers from the airlines to obtain refunds when they were either unable to make the trip (meeting cancelled) or half way through their trip their return flight was cancelled. If you booked through the airlines websites or online agencies, you had to make the call to the airline and stay on hold for hours. One agent tried for an entire day to change a clients booking through the airline while his client went about his usual work schedule.
  • When passengers leaving to catch a flight, checked the airline websites, and found flights were showing confirmed (not cancelled); contacted us just to make sure. In numerous instances our computer system indicated the flights were cancelled. We then rebooked, reissued, and the traveler showed up at the airport with no surprises. That trip to Florida was made after all to close the business deal.
  • If you were lucky enough to have the airline call and explain just how they had re-accommodated you on another flight to return home only to find out it was two days later than originally ticketed, our agents were able to get you back much sooner.
  • Our after-hour emergency number was available on the weekend allowing for the same type changes, processing of refunds, and rescheduling.

Our many resources provide a “peace of mind” to business travelers whether they are our special numbers to make changes quicker; or, the ability to process airline waivers when changes are necessary so you don’t have to stand in line at the airport. We can provide options, for instances, rebooking your desired flight on another airline and processing the refund for your unused ticket. Time is money. For the price of our low service fee—we’ve got you covered!

Categories
Business Travel Travel News

Did you know….

That on September 9th the U.S. Senate passed S. 1023, the “Travel Promotion Act,”  79 to 19. The legislation creates a public-private partnership to promote the United States as a premier travel destination and better explain U.S. security policies. Once passed by the House of Representatives and enacted into law, the program is estimated to create 40,000 U.S. jobs, drive $4 billion in new consumer spending according to Oxford Economics and reduce the federal budget deficit by $425 million according to the Congressional Budget Office.
That Overseas visitors spend an average of $4,500 per person, per trip in the United States.   Velkommen!  Bienvenido! Irashaimase! Mabuhay! Kai Ora! Welcome!
That the Hilton Hotel downtown Salt Lake City and the Hotel Monaco Salt Lake City have strong Green Sustainable Programs.
That the top three cities with the highest daily per diem rate that include hotel, food and car are New York City $615.19 per day, Washington D.C. $513.99 per day, and Boston $466.74 per day.  Denver is number thirty four at $343.15 and Salt Lake City comes in at number eighty seven  $274.56 per day.
That we used to be able to go in to the arm of the Statue of Liberty.  Date arm closed to visitors:  1916.  On July 30, 1916 during World War I, German saboteurs blew up a cache of dynamite at nearby Black Tom Wharf in nearby New Jersey.  The explosion did extensive structural damage to the buildings on Ellis Island and popped some bolts out of the Statue of Liberty’s right arm.  Officials closed the monument for about a week.  When the monument re-opened and ever since the arm has been off limites to tourists.
That each U.S. household would pay $995 more in taxes without the tax revenue generated by the travel and tourism industry?  $995 will buy about five weeks of groceries for a family of four, will fill the average car with gas 17 times, or will even pay the average cost of a ticket to a Michigan vs. Ohio state football game.
That approximately 2.8 million hotel room nights are sold every day in the United States? That is enough hotel rooms to lodge every person living in Dallas, Detroit, Denver and Orlando combined.
That travel and tourism generates $110 billion in tax revenue for local, state and federal governments? If you place 110 billion one dollar bills end-to-end, they would circle the world 419 times.
That the three most useless things to a pilot are the altitude above you, a runway behind you, and a tenth of a second ago.
And last but not least..
That Christopherson Andavo Travel saves over 800 companies thousands of dollars every year due to their proprietary technology, consultative account management and experienced travel consultants.  If you have not had the opportunity to “try out” the  Christopherson Andavo experience, what are you waiting for?!  Visit www.christophersontravel.com and submit your information today.
 

Categories
Travel Management

The Beauty of Full Service Travel

If text messaging while driving has been, or will be outlawed, do you think that means no laptop use while driving as well?  How many times are you driving in your car and you begin to create that mental list of things you need to accomplish, you know, the list that never actually gets written down on paper?  We’ve all been in those situations where we may not have a laptop at our fingertips, but 90% of us will have our cell phone with us.  This is one of many benefits that come from using a full service travel agency for your business and leisure travel.  The next time you are stuck in traffic and your mental list of ‘things to do’ comes to mind, and booking your next trip has surfaced to the top, you can take care of it easily using your Bluetooth and speed dial to call your favorite travel coordinator at Christopherson Business Travel.  There are times for on-line booking and on-line booking tools, but there is also savings to be gained by using your full service agency.
Using a full service travel agency can, in the long run, save time and money.  This savings can take place before, during and after your trip.  Though on-line booking tools can be convenient and are often known for obtaining low fares, your travel coordinator can provide you with those same fares and at the same time, give you hundreds of options for saving money that an on-line booking tool is unable to do.  Many times you are required to scroll through long lists of options and flights which can be very time consuming, and as the saying goes, ‘time is money’.  A travel agent also has the ability to add comments to your air, car and hotel reservations when you have special requests to ensure that your travel experience is a positive one.
Have you ever finished business early and haven’t wanted to spend Friday afternoon in a crowded and noisy airport?  If you have booked your travel arrangements with your full service travel agency it only takes one call to a familiar voice to make the necessary changes to your reservation so that you can avoid wasted time and enjoy more time at home.  I’ve always said that Dorothy penned it so well, “There’s no place like home”.   On-line booking tools at this time do not allow changes without contacting the airlines or a travel agent directly.
During your trip, when you may encounter problems with your air, car or hotel reservation, if you have used your full service agency, you have an advocate on your side.  There is nothing like having someone to call when a crisis arises and letting a seasoned travel coordinator resolve any issues that may arise with your travel arrangements.  This allows you to focus on the real purpose of your business trip, once again, saving time and money.
Truly, a computer will never be able to replace the human touch, but don’t say this out loud near the IT team.

Categories
Travel News Travel Technology

Could You Be A Christopherson Andavo Client?

If you answer, “Yes, I want this service,” to any of the statements listed below, you should contact us immediately!!

  1. Have professional travel consultants available 24/7.
  2. Be able to book travel whenever and wherever.
  3. Have the flexibility and convenience to book a trip with an agent or through an online booking tool of choice.
  4. Provided one place to view all my past, present and future travel, all my department’s past, present, and future travel, plus travel for the entire company in one location, online with one singe sign-on.
  5. Know when an unused ticket is available, if it is reused, and if not, why.
  6. International travel specialists with 20+ years experience managing complex itineraries and providing special services worldwide.
  7. Re-check hotel and car bookings a few days prior to arrival date for lower rates and then rebooking them.
  8. Receive detailed and/or summary report on savings found by my agent(s).
  9. Special hotel and car discounts available through an agent OR booked online.
  10. In the case of an emergency, know within minutes the detailed whereabouts of your company’s travelers worldwide to act quickly.
  11. Proactive and consultative account managers working hard to maximize your ROI.
  12. Thorough meeting, incentive and conference planning.

Christopherson Business Travel is ranked the 14th largest travel agency in the nation (by Business Travel News) and therefore have exceptional relationships with ALL vendors so when you need some extra support or challenges need extra assistance – we definitely can help!

Categories
Travel Management Travel Technology

Lowest Airfare; Guarantee or Fiction

Can anyone really offer you the lowest airfare for your flights? You bet, but you need to understand what that means and what it doesn’t mean. Most travelers that shop the various online travel sites have experienced frustration and confusion when a low airfare is available one moment and gone the next or they find a lower airfare after they made their purchase. That’s why a travel management company with the right tools and knowledge can guarantee the lowest fare. They work with and understand the following. Airline inventory control and yield management departments have created a science of maximizing revenue for each flight and every seat on those flights. Based on inventory history, which is defined as the actual load factor at the time of departure, airlines track and model the performance of each flight , each day of the week in the summer versus the fall and based on this data create a yield management model for that specific flight. The model includes increasing or decreasing fare availability as certain inventory triggers are reached irrespective of how near or far away the date of departure. If demand is high there is little change, however, if demand is low then the lowest airfare can change two or three times daily.
Additionally, there are differing distribution channels used by each airline that affect the available content (seat & fares) based on fees charged the airline for each booking by the distribution company. These distribution companies include Global Distribution Systems (GDS) (Apollo, Sabre, Worldspan and Amadeus), airline hosted web sites, online travel sites (Orbitz, Expedia and Travelocity), and auction web sites like Priceline. Each of these distribution channels have differing agreements relating to what content the airline will provide in relation to the cost of distribution. In other words, some sites have the lowest fares of an airline and others may not. A new entrant into the online airfare pricing options are the metasearch engines such as Kayak and Voyji. These guys create what is being referred to as virtual databases. They take the travelers request, pass it to differing travel databases and then compile the results as a list of options that when selected the traveler is “deep linked” to the web site page offering the airfare. I’ll stop here because I’m sure you get the picture.
With all that said, Christopherson Andavo Travel employs the use of 3 GDSs and industry tools that search all travel databases for the lowest fare available at the time of request. This in-depth fare search is performed with each request to your Christopherson Andavo Travel team; and this we guarantee.

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New Client Maximizes Return on their Travel Investment (ROI)

This new client found us on Google.  Not being satisfied with their present provider’s service or the cost for that service decided to make a switch to Christopherson Business Travel because CBT offered additional services, exclusive technology, and competitive transaction fees.

This new client was very surprised at how soon and how much they were able to save in just the first month with CBT.  Their initial goal was to convert most of their travel to our online booking tool.  While waiting for the online booking tool to be customized for them, our full service agent was able to save them an average of 23% on each trip (air, car, hotel, and fees). Our experienced, knowledgeable, and professional agents provide exceptional customer service AND positively affected this company’s bottom line. Now—that’s something to talk about!