As an Account Manager with Christopherson Business Travel, I’m responsible for my clients travel management efficiency. They often rely on me to assist with developing an effective travel policy to compliment their organization’s travel program. I’ve noticed that cost savings and service delivery have dominated the focus for most companies overall, whether the travel program responsibility is driven by the finance, human resource, or procurement department.
The Importance of a Travel Policy
The true cornerstone of an effective travel program is the travel policy. How long has it been since you sat down and went through your travel policy and efficiency? How does it line up with bullet points below?
Travel procurement begins with having a strong travel policy, because of its impact on travel spend and traveler satisfaction.
Having a strong travel policy, and traveler adherence to that policy, allows organizations to secure better pricing from preferred suppliers such as air carriers, car rental companies, and hotels.
The travel policy must be clear, enable travel, and provide guidelines. It must also align with your organization’s vision, mission, and values.
Christopherson Business Travel has already helped countless organizations across the country save money by providing assistance in developing an effective travel policy and more efficiently managing their travel programs. To learn more about how Christopherson can help with your travel program, contact us today.
Travel managers and TMCs have always struggled with low hotel attachment rates, which the industry estimates to be less than 50%. This is problematic because the results of low hotel attachment rates are incomplete travel itineraries, weakened vendor negotiations, and compromised duty of care.
Christopherson Business Travel introduced a holistic solution to the problem at the 2015 GBTA Convention in Orlando, Florida–Hotel Attachment.
Hotel Attachment, a hotel compliance system, meets the needs of the travelers who want an acceptable hotel included in every itinerary. It also meets the needs of travel managers who want savings, knowledge of where travelers are in order to fulfill duty of care responsibilities, and the ability to satisfy the company’s commitments with contracted hotel vendors.
Hotel Attachment identifies itineraries with missing hotel bookings and provides the traveler with four options to close that gap:
1. Make a hotel reservation
For agent bookings – traveler is presented with a form that connects to their booking agent
For online bookings – refers the traveler back to their online booking tool
2. Request another reminder for a later date
Presents a calendar to select date of next reminder
3. Attach a hotel reservation made outside the system to the itinerary
Pre-populates dates in a template based upon air reservation
Presents a map to zoom in a locate their hotel
Connects to Christopherson’s proprietary database to ensure correct hotel and GPS location coordinates
4. Waive the need for a hotel reservation
Requires an explanation as to how they’re meeting their housing needs
With Hotel Attachment’s digital reminders, companies can ensure trip plans are complete and hotel compliant prior to travel.
SALT LAKE CITY, UT, July 15, 2015 – Christopherson Business Travel is set to launch two new products to assist companies in achieving higher travel policy compliance, duty of care fulfillment, and simplified travel management processes.
“Our two new technologies, Travel Approval and Hotel Attachment, are solutions that solve common problems faced by corporate travel managers—the inconsistent and often undocumented travel approval process, and reduced travel policy compliance as a result of low hotel attachment rates,” said Mike Cameron, Christopherson’s CEO.
The first technology, Travel Approval, is a digital notification process that obtains and tracks approvals from booking to traveler to manager. Once a traveler makes a reservation—whether online or with a full-service travel agent—a series of synchronized emails are sent to both the traveler and the traveler’s manager through which the booking can be approved, modified, or canceled at any step or permission level.
“Online booking tools have done a good job in digitizing travel approvals but there has always been a gap in the approval process for agent-assisted bookings,” Cameron said. “We built Travel Approval as a complete, digital solution for approving those agent-assisted reservations. The result is the unification of online and full-service approvals and a greater ability to enforce travel policy compliance.”
Christopherson’s second new technology, Hotel Attachment, is a hotel compliance system that identifies itineraries with missing hotel bookings and provides the traveler with four options to close that gap: 1. Make a hotel reservation; 2. Request another reminder for a later date; 3. Attach a hotel reservation made outside the system to the itinerary; and 4. Waive the need for a hotel reservation. With Hotel Attachment’s digital reminders, companies can ensure trip plans are complete and hotel compliant prior to travel.
“Low hotel attachment results in weakened vendor negotiations and compromised duty of care,” Cameron said. “Hotel Attachment solves these problems. First, it meets the needs of the travelers who want an acceptable hotel included in every itinerary. Second, it meets the needs of the travel manager who wants savings, a knowledge of where travelers are in order to fulfill duty of care responsibilities, and the ability to satisfy the company’s commitments with contracted hotel vendors.”
Travel Approval and Hotel Attachment are both integrated into and supported by Christopherson’s proprietary technology platform, AirPortal. They will be released at the 2015 Global Business Travel Association Convention in Orlando, Florida, July 25-29.
About Christopherson Business Travel
Christopherson Business Travel, headquartered in Salt Lake City, Utah is the independently owned leader in business travel management, online travel tools, and business travel resources. As the 11th largest business travel agency in the United States, with 365 team members and five full-service locations, the company supports more than a half-billion dollars in annual travel bookings for more than 900 successful organizations across the country including Fortune 500 companies, publicly and privately-owned business, universities, and government entities. Christopherson is an affiliate of BCD Travel and a Preferred Partner of Concur. To learn more, visit CBTravel.com.