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Business and Leadership Travel Industry Travel News

Lose fears, take risks, and be more genuine, says Virtuoso Travel Week Keynote Speaker, Patrick Lencioni

Virtuoso Travel Week opening session at the Bellagio
Virtuoso Travel Week opening session at the Bellagio

I recently had the opportunity to listen to author and consultant Patrick Lencioni–whose book, Death by Meeting, I had previously read–at the Virtuoso Travel Week convention at the Bellagio Hotel.

In his remarks, he shared how to take our relationships with our clients to a higher level of value by losing our fears, taking risks, and being more genuine. His thesis is that this approach will build stronger relationships that can lead to much bigger rewards. He calls the approach “getting naked.”

At its core, “naked service” is the ability of a service provider to be vulnerable, to embrace humility, selflessness, and transparency for the good of a client.

He explained that most of us live our lives trying to avoid awkward and painful situations, which is why we are all susceptible to the three fears that sabotage client loyalty. He defined them as follows:

VTW-lunch-Mike-and-Kirsten
Kirsten Little, Manager of Andavo and Mike Cameron, President of Andavo & Christopherson Business Travel

Fear of Losing the Business – Worrying about losing a client’s business may cause service providers to avoid doing or saying the things that could create strong trust and loyalty. He recommends that you be honest, that you “tell the kind truths,” and that you “consult” instead of “sell.”

Fear of Being Embarrassed – Rooted in pride, this fear can lead service providers to withhold their best ideas from clients. He recommends that we go ahead and ask our “dumb questions” and make our “dumb suggestions.” Don’t be afraid of them. Playing it safe can eliminate your relevance.

Fear of Feeling Inferior – To avoid feeling irrelevant, service providers try to achieve a high level of importance in their clients’ minds. He recommends that we don’t be afraid to do the “dirty work.” Make everything about your client, they will appreciate the small things you do and will see you as being invaluable.

As a business travel agency, we plan to take these tips to heart in our dealings with our clients.

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Travel Industry Travel News Vacation Travel

Virtuoso Travel Week: Agents shopping for your next travel adventure

Shopping’s never been more fun!  I’m excited to tell you that soon a whole contingent of Andavo Travel (the vacation planning division of Christopherson) travel advisors from across the country will be heading to Virtuoso Travel Week, the world’s largest luxury travel show, held each August in Las Vegas.

This event brings together the world’s leading luxury travel providers and travel agencies for a week-long, collaborative event where advisors shop cruises, hotels, tours and destinations for their clients. This one-of-a-kind event gives Virtuoso Member travel agencies and advisors the exclusive insider access they need to fulfill their clients travel dreams, turning ordinary trips into extraordinary experiences.

Do you have a particular adventure you want us to seek out for you? Perhaps you’re thinking of an African safari? Maybe you’re dreaming of cruising in a zodiac in Antarctica? Or biking through Asia? This is the perfect time for us to ‘shop’ for your next vacation, so give your Andavo agent a call and let’s discuss your travel interests.

For more info about Virtuoso Travel Week, view this 1-minute video:

Contact us today to start creating your next unique adventure.  www.AndavoTravel.com/vacations