Business Travel

Get Ready, Generation Z Is Coming

Oh, Millennials. Their need for outlandish experiences, remote work options and avocado toast made a real impact on our work culture and society as a whole. It feels like we’ve finally figured them out, right? I hate to tell you this, but a new wave of young professionals are about to hit your office. Generation Z, the generation following Millennials, will soon be entering the workforce. The oldest of the demographic will be turning 23 this year and graduating from college. Like a proverbial wave to the job market, there are more than 61 million Gen Z individuals in the U.S., who will be making up one-fifth of the workforce by 2021.

Generation Z – who are they?

Born between 1996 and 2010, this is the first group to not remember a time before internet and cell phones. Despite these modern-day luxuries, they watched the U.S. economy, and likely their family, struggle during the Great Recession. They are technologically savvy, as well as hard working. Though they are in some ways similar to Millennials, they hold their own values and belief systems and are eager to show it to the world.

What to expect from them in the workplace

  1. Importance of job security – Growing up in the recession, they likely saw their parents struggle with finances and possibly even job loss. Whereas Millennials may be known for their drive for a purpose or experiences, Generation Z are driven by a stable paycheck and job security. Additionally, one survey found that 35% of the Gen Z participants have already started saving for retirement. Providing great benefits, healthy company culture and a clear path for career development within the company will help this generation feel more secure. 
  2. True digital nomads. Generation Z’s can seamlessly switch to different digital screens without pause. Going from smartphone, to tablet, to laptop; they can multitask and quickly adapt when needed. This innate skill will make them an asset as technology advances and processes are in flux.
  3. More competitive and independent. Gen Z’s like to stand out for their own accomplishments and merits. They value working hard, and enjoy the reward that comes from it. They’ll quickly be looking for opportunities to manage their own projects and teams, and seek out ways to continue learning and honing their skills.

How Generation Z may affect business travel

  1. Expects to be catered to. Though they can be thought of as the “me me me” generation, it’s for a pretty understandable reason. We live in an age when we can research, watch, and buy essentially anything with the swipe of a finger. It will be interesting to see how this generation customizes their air travel or hotel experiences to their accustomed preferences. They’re willing to put in the extra effort to get the perks they know they enjoy.
  2. Prefers communicating face-to-face. Somewhat surprisingly, 53% of Gen Z would rather discuss matters in person, over technology like instant messaging or email. This may impact the amount of additional business travel required in the near future to cater to Gen Z employees or Gen Z partners. 
  3. Will expect more out of your technology. Instant connectivity is a given for Gen Z’s. They are accustomed to instant messages and chat boxes to resolve issues. From a traveler standpoint, they will expect these types of features to resolve their travel problems. From a company point of view, now is the time to reflect on your internal communication and technology systems. Are they intuitive and mobile friendly to your future workforce? Thinking proactively about ways to increase connectivity may help avoid some inevitable hurdles in the next few years.  

Overall, Generation Z is excited to get to work and get things done. Providing a work environment with efficient technology and policies focused on their goals is the best way to start off on the right foot.


Business and Leadership Business Travel

Women Business Travelers: Returning to Work after Maternity Leave

I recently returned to work after being on maternity leave with my second child. As I was mentally preparing for this, I had anxiety and stress and wondered, Can I do this? How do women maintain their careers, continue to grow professionally, and still be a mother too?

I began to think that perhaps it was time for me to focus solely on my children for now. Then I started looking for success stories of women who stayed at their jobs after having children. Many of them didn’t have to give up focus on their children to grow their careers. They were able to adjust their schedules and work with their employers to continue their growth.

When I discussed my return plan with my boss, I found that my employer was willing to be flexible too. I knew that I could return, I could grow professionally, and I could still be a mom too. My number one priority could still be family.

The reason I’m sharing this our blog is because many of my co-workers, and many of the clients I work with as an Account Manager, are moms too. In fact, women make up nearly half of all business travelers, and that number is projected to increase in the decades ahead. But despite these significant and growing numbers, woman still often experience professional difficulties as they try to overcome the challenges associated with being a working mother. However truthfully, I think all of us–men included–question our work/life balance and wonder how to be successful both at work and at home.

I think there are two keys to achieving that balance. First, begin by being honest with yourself and your time–really evaluate your goals and plans, as well as the reality of your situation. What is it that you want most? What needs to happen in order for it to occur? That might mean staying home. Or it might mean returning to work. There isn’t a one-size-fits-all answer. Only you know what’s right for you.

Second, it is essential to seek employment with a company that supports your goals. And those companies do exist! I feel fortunate because my employer, Christopherson Business Travel, supports workplace flexibility. In fact, Christopherson Business Travel has been awarded the The Alfred P. Sloan Award for Excellence in Workplace Effectiveness and Flexibility every year since 2009. They understand my commitment to my family as well as my commitment to my job and the company. I also know that I have the opportunity to advance my career with them, but without detriment to my home life.

I also recommend reading this article on It helped me see exactly how working mothers are redefining success.