Travel Management Travel News

World’s Top Airports Moving to Paperless Travel

Did you know that the world’s top airports are moving to paperless travel?
Most of the world’s leading airport operators (80%) intend to make passenger self-service the primary channel for check-in, according to a new global survey. And 52% rated the introduction of “electronic documents” as the technology which will have the most significant impact at airports in the near future, initially driven by the adoption of bar-coded boarding passes sent directly to mobile phones – a key enabler for genuinely paperless travel.
63% of all airports already have check-in kiosks which will further increase to 90 % by 2012. When asked about their strategy for kiosk usage, most airports plan to increase the number of kiosks further, whether for check-in (44%) or for new functionality (9 %) such as passport scanning (from 32% today to 58% by 2012) and bag-tag printing (from 17% today to 51% by 2012). New usage areas receiving the highest interest are:

  • Common bag-drop locations – 12% today to 48% by 2012;
  • Automated boarding gates – 8 % today to 42% by 2012;
  • Self-service kiosk for passenger transfer services, – 11% today to 39 % by 2012;
  • Self service kiosk to report lost baggage – 5% today to 36% by 2012.

For more information or questions about travel please don’t hesitate to contact Christopherson/Andavo Travel.
Information provided by:  The 6th annual SITA Airport IT Trends survey, co-sponsored by Airline Business and the Airports Council International As of Nov 4, 2009.

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